JoAnne Rouse
Cridersville,Ohio
Summary
Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
7
7
years of professional experience
Work History
Resident Services Assistant
Atria Summit Hills
Edgewood , KY
02.2015 - 12.2019
- Participated in team meetings in order to review current projects or develop new initiatives.
- Collaborated with other departments within the organization to ensure that all resident requests were addressed promptly and accurately.
- Monitored tenant activity onsite to ensure compliance with building rules and regulations.
- Developed relationships with external organizations in order to provide additional resources for residents if needed.
- Attended trainings sessions related to Resident Services topics as required.
- Conducted safety inspections of residential units on a periodic basis.
- Responded quickly and effectively to emergency situations in accordance with established protocols.
- Communicated with families or advocates to discuss resident needs and progress.
Department Manager
Walmart
Florence, KY
02.2013 - 01.2015
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Ensured compliance with company policies and relevant regulations.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with all safety regulations in the workplace.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
MBA - Healthcare Management
American InterContinental University
Schaumburg, IL11-2011
Skills
- Documentation
- Mental Health Disorders
- Cultural Sensitivity
- Documentation proficiency
- Compliance Monitoring
- Emergency Response
- Problem-solving abilities
- Goal Setting
- Team Supervision
- Written Communication
- Teamwork and Collaboration
- Interpersonal Communication
- Resourcefulness
- Staff Training
- Staff Communication
Languages
English
Professional
Tagalog- Philippines
Professional
References
References available upon request.
Timeline
Resident Services Assistant
Atria Summit Hills
02.2015 - 12.2019
Department Manager
Walmart
02.2013 - 01.2015
MBA - Healthcare Management
American InterContinental University
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