Joanne Ruiz
Wilmington,DE
Summary
Sales-conscious Fragrance Specialist promoting a background of more than 40 years demonstrating products and catering to clients. Confident with an engaging and pleasant personality. Ready for a new position in sales where focus, knowledge and a team-driven attitude can be best utilized.
Overview
28
28
years of professional experience
Work History
Certified Fragrance Specialist/Macy's State Street
Inter-Parfums Luxury Brands/ CoWorx
Chicago, , IL
08.2016 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Developed strong rapport with customers and created positive impression of business.
Certified Men Skincare Specialists/ Zirh
TPR Holdings/Bloomingdales Michigan Avenue
Chicago, IL
01.2015 - 06.2016
- Analyzed skin condition and made appropriate product recommendations.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Assisted manager with daily spa operations.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Increased business +40%.
Lab Series Coordinator, Men Skincare Specialist
Aramis & Designer Fragrances / Macy's
Chicago, IL
01.2011 - 01.2015
- Responsible for five Macy's department stores.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Analyzed skin condition and made appropriate product recommendations.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Increased sales at Macy's State Street, Old Orchard, Woodfield Mall, and Oakbrook Center +33%+38%.
- Increased sales at Macy's Watertower Place Place Michigan Avenue +98%.
- Responsible for organizing all in store events, scheduling, and training.
Certified Fragrance Specialist
Aqua Di Parma /Parfums Givenchy/Nordstrom
Chicago, IL
06.2005 - 06.2008
- Hired to reintroduce Aqua Di Parma to new and young clientele.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized store counters and displays to promote and maintain visually appealing environments.
- Within 6 months establish a huge clientele.
- Within 12 months had sales number 2 in the nation.
- Maintained Barney's department store, and Nieman Marcus Michigan Avenue.
- Keeping Nieman Marcus, number 1 in sale.
- Increased sales in Barney,s +40%.
Certified Fragrance Specialist
The House Of Adipar Fragrances/Nordstrom Michigan
Chicago, IL
09.2000 - 05.2003
- Was hired for the opening of Nordstrom Michigan Avenue, was the first ever used co-op vendor.
- Worked closely with buying office.
- Was in charge of all vendor scheduling into Nordstrom.
- Made up first in store fragrance library.
- Did + 50% of fragrance business under The House Of Adipar Fragrances.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained courteous and effective working relationships.
Fragrance Counter Manager
Marshall Fields / Watertower Place Michigan Avenue
Chicago, IL
06.1999 - 08.2000
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept a excellent clientele, managed over 10 customer calls per day.
- Known for excellent customer service.
- Recognized for outstanding sales, increased sales by 45%.
Assistant Manager, Cosmetic and Fragrance
Marshall Fields, Watertower Place
, IL
01.1982 - 07.1991
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Organized staff and prepared schedules for 200+ employees.
- Trained new personal.
- Maintain stockrooms.
- Recognized for excellent managerial skills.
Education
Associate of Science - Business Management
Robert Morris University - Illinois
Chicago, IL05.1980
Skills
- Building Customer Loyalty
- Merchandise Receiving and Handling
- Cosmetic and Fragrance Knowledge
- Exceeding Customer Expectations
- Meeting Sales Goals
- Merchandising and Display
- Scheduling and Coordinating
Timeline
Certified Fragrance Specialist/Macy's State Street
Inter-Parfums Luxury Brands/ CoWorx
08.2016 - Current
Certified Men Skincare Specialists/ Zirh
TPR Holdings/Bloomingdales Michigan Avenue
01.2015 - 06.2016
Lab Series Coordinator, Men Skincare Specialist
Aramis & Designer Fragrances / Macy's
01.2011 - 01.2015
Certified Fragrance Specialist
Aqua Di Parma /Parfums Givenchy/Nordstrom
06.2005 - 06.2008
Certified Fragrance Specialist
The House Of Adipar Fragrances/Nordstrom Michigan
09.2000 - 05.2003
Fragrance Counter Manager
Marshall Fields / Watertower Place Michigan Avenue
06.1999 - 08.2000
Assistant Manager, Cosmetic and Fragrance
Marshall Fields, Watertower Place
01.1982 - 07.1991
Associate of Science - Business Management
Robert Morris University - Illinois
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