Joanne Sakoda
Newcastle,WA
Summary
Self-motivated and dynamic business owner and former Director of Enrollment and Marketing at Eastside Christian School, skilled in strong interpersonal skills, communication, client relationship building, and business development. Achieved a 20% increase in enrollment through strategic marketing initiatives. Achieved 90% increase of clientele through own pipeline. Methodical in scheduling, planning and time management, with a proven track record of improving performance, productivity and cultivating lasting client relationships.
Overview
33
33
years of professional experience
Work History
Owner, Stylist
Self-employeed
06.2015 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Director of Enrollment and Marketing
Eastside Christian School
02.2012 - 06.2014
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Created relationships through multiple families
- Increased enrollment by 20%
- Created new branding for school
- Built new website and maintained
- Managed schools social media
- Built schools online presence and updated manual records to cloud based CRM (Salesforce)
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
Business Development
Flint Technologies
01.2009 - 02.2011
- Devised business development initiatives focused on drawing in new customers, boosting revenues and strengthening profit margins.
- Cold calling to tap into new business for VoIP (startup business)
- Created meetings with potential clients with IT executives.
Business Development Manager
Yellowbook
12.2006 - 12.2008
- Presidents Club
- Rookie of the year
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Reached out daily to 10-30 potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed agreements with new and recurring clients in assigned territories.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Salon Source, Inc.
Self-employeed
06.1995 - 01.2002
- Built, owned and operated business for 7 years. Started business with zero employees and built to 2 employees and 7 independent contractors. Business is still active run by one of the independent contractors.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Negotiated space lease with landlord, orchestrated the build-up of salon including the design with architect, mechanical and electrical engineers, general contractor and other related sup-contracting workobtained necessary permit work orders in the State of Hawaii under a S-corporation formed, Salon Source, Inc. and acted as President and Secretary
- Obtained and retained a steady client base starting from 0 - 225 clients for 7 years
- Managed all the daily aspects of the business including the servicing for clientele
- Trained with Schwarzkopf, international color line as a color educator for Honolulu.
- Volunteered cosmetology services for Venture Club (non-profit organization) for children and parents of terminally ill children.
Hair by Joanne
Self-employeed
01.1993 - 06.1995
- Independent contractor working out of A Salon, managing own hair business
- Worked well in a team setting, providing support and guidance.
- Acted as a team player, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Negotiated lease with salon as an independent contractor
- Ran independent Salon business managing clients, working together with owners of salon, and selling retail products
Education
Bachelor of Arts - Business
Chaminade University
Honolulu HAWAIIHigh School Diploma -
Punahou School
Honolulu, HawaiiAssociate of Arts - Cosmetology
Honolulu Community College
Honolulu HawaiiSemi Annual Food Drive
Lions Club International
Honoululu HawaiiKeller Williams Semi Annual Food Drive / Auction For Katrina
Bellevue WASkills
- Client relationship builder
- Strong communication skills
- Organizational skills
- Business Development
- Scheduling and time management
- Negotiating and influential selling
- Networking
- Business plan development
Accomplishments
- Presidents Club - top 5% highest performance nationwide at Yellowbook
- Selected as “Rookie of the Year” at Yellowbook for attention to detail and outstanding production of new business.
- Tripled client base over one year period through innovative own pipeline.
- Supervised a total of 2 employees and 8 independent contractors.
- Designed, built and operated own business (and business still open).
Presidents Club (Yellowbook)
Achieved top 5% of developing new business, client retention, and productivity for state of Washington and nationwide.
Timeline
Owner, Stylist
Self-employeed
06.2015 - Current
Director of Enrollment and Marketing
Eastside Christian School
02.2012 - 06.2014
Business Development
Flint Technologies
01.2009 - 02.2011
Business Development Manager
Yellowbook
12.2006 - 12.2008
Salon Source, Inc.
Self-employeed
06.1995 - 01.2002
Hair by Joanne
Self-employeed
01.1993 - 06.1995
Bachelor of Arts - Business
Chaminade University
High School Diploma -
Punahou School
Associate of Arts - Cosmetology
Honolulu Community College
Semi Annual Food Drive
Lions Club International
Keller Williams Semi Annual Food Drive / Auction For Katrina
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