Joanne Sanders
Superior
Summary
Crisis response and case management professional with 13 years of experience addressing domestic violence, homelessness, mental health challenges, and substance use. Expertise in crisis intervention and de-escalation, effectively connecting individuals to community resources. Committed to delivering trauma-informed, client-centered care in high-stress environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shelter Program Coordinator/Case Manager
Center Against Sexual & Domestic Abuse (CASDA)
Superior
09.2015 - Current
- Provide crisis intervention, case management, and advocacy to individuals experiencing domestic violence, sexual assault, child abuse, homelessness, substance use and mental health crises
- Conducted risk assessments and safety planning to stabilize immediate crises and facilitate access to long-term resources for clients
- Collaborate with law enforcement, EMS and community partners to coordinate responses to high-risk situations
- Maintain strong working relationships with housing providers, healthcare systems and social service agencies to secure resources for clients
- Connected clients to housing, mental health services, substance use treatment, and financial assistance programs, enhancing their support network
- Answer 24-hour crisis helpline, providing emotional de-escalation, referrals and immediate intervention support
- Train staff, volunteers and interns on trauma-informed care, crisis response and shelter policies
- Supervise part-time shelter staff and assist with hiring, onboarding and staff development
- Collected data and completed reports for grant compliance and program evaluation, ensuring program accountability and effectiveness
Emergency Shelter Advocate (Fill-In)
Center Against Sexual & Domestic Abuse (CASDA)
Superior
01.2013 - 01.2015
- Fostered validating and empowering environment for shelter clients, providing education and tools for systems change while addressing immediate client needs
- Answered 24-hour helpline, assisting with emotional de-escalation, validating experiences, and offering information and referrals for agency resources and safety planning
Education
Associate of Applied Science - Human Services
Northwood Technical College
Superior, WI05-2013
Associate of Applied Science - Medical Administrative Specialist
Northwood Technical College
Superior, WI05-2009
Skills
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Mental Health & Substance Use Support
- Community Resource Coordination
- Case Management & Safety Planning
- Interagency Collaboration
- Client Advocacy
- Conflict Resolution
- Training & Staff Development
- Documentation & Compliance
Certification
- Supervisory Leadership Certification, 2011
- Safe at Home Designated Application Assistant
Training
- Hope in CommUNITY- FDL Police & Advocacy Services, Cloquet, MN, 2025
- Advocacy in Action Conference, Colorado Springs, CO, 2024
- Diversity, Equity & Inclusion in the Workplace, Superior, WI, 2023/2024
- IVAT International Summit- Preventing, Assessing & Treating Trauma Across the Lifespan, Trauma Informed Care from a Cultural Perspective, Honolulu, HI, 2022
- National Conference on Crimes Against Women, Dallas, TX, 2022
- Enhancing the Capacity of Tribal Advocates Through Training & Support, Milwaukee, WI, 2022
- RI Coalition Against Domestic Violence- Promoting Safety, Justice & Empowerment While Strengthening Partnerships to End Domestic Violence, Providence, RI, 2019
- International Conference on Sexual Assault, Intimate Partner Violence & Increasing Access, Anaheim, CA, 2019
Leadership And Community Involvement
- Anti-Poverty Action Coalition (APAC)
- Human Services Advisory Committee, Northwood Technical College
- Douglas County Mental Health Coordinated Response Team (Former Member)
- Douglas County Drug Prevention Coalition (Former Member)
- Former Board Member - Superior Housing Authority
References
- Martina Tendrup, VW District Attorney's Office (218) 590-7725 martina.tendrup@da.wi.gov
- Jill Hinners, Executive Director Mentor North (218) 349-6431 jillmh218@gmail.com
- Heather Willcoxon, Executive Director Health Care Clinic (218) 260-5400 hwillcoxon@hcclinic.org
- Desiree Tody, Ashland & Bayfield County Outreach Program Coordinator CASDA (218) 349-8260 desireeloewe@gmail.com
- More references available upon request
Timeline
Shelter Program Coordinator/Case Manager
Center Against Sexual & Domestic Abuse (CASDA)
09.2015 - Current
Emergency Shelter Advocate (Fill-In)
Center Against Sexual & Domestic Abuse (CASDA)
01.2013 - 01.2015
Associate of Applied Science - Human Services
Northwood Technical College
Associate of Applied Science - Medical Administrative Specialist
Northwood Technical College