Jo Anne Santos
Covington,WA
Summary
- Attent Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
- Detail-oriented and knowledgeable Clinical Assistant/Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities.
- Attentive Clinical Assistant well-trained in giving vaccinations and injections and discreet with confidential patient data. Energetic professional pleasantly willing to work independently or as part of dynamic clinical team.
- Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.
- Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Washington Gastroenterology
Federal Way, WA
08.2021 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Receptionist
Washington Gastroenterology
Federal Way, WA
05.2019 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Customer Service Representative
Optum Global Solutions
Quezon City, Philippines
09.2017 - 03.2018
- Provided customer service by responding and resolving issues related to elections, terminations of insurance carrier for participants.
- Answered all member’s inquiries in a timely and professional manner.
- Retrieved and ensured voicemail calls are distributed to appropriate departments.
- Processed insurance premium payments.
- Data entry of member’s demographic with high level of accuracy.
- Responded and follow up on all customers’ requests, inquiries regarding claims and and/or application status.
Customer Care Representative
Sun Life Of Canada (Philippines)
Sun Life Centre, 5th Ave BGC, Taguig City, Philippines
12.2012 - 07.2016
- Provided world class customer service and support to Canadian customers by addressing concerns and questions.
- Answered inbound calls for medical/dental coverage inquiries and claims of members.
- Enhanced customer relationships and contributed to building customer loyalty through delivery of accurate and timely information via outbound calls or emails.
Education
Bachelor of Arts - AB English
Jose Rizal University
Mandaluyong, PhilippinesAssociate of Science - Medical Assistant
PIMA Medical Institute
Renton, WA11.2021
High School Diploma -
Leon National High School
Leon, Iloilo Philippines04.2007
Skills
- Wound Care
- Operating EKG Equipment
- Examination Preparation
- Updating Medical Records
- Patient Relations
- Procedure Assistance
- Appointment Scheduling
- Multi-line Telephone System Operation
- Multitasking and Prioritization
- Medication Administration
- Supply Management
- Diagnostic Testing
- Treatment Room Preparation
- Critical Thinking
- Cleaning and Organizing
- Coordinating Drug Refills
- Check-In and Check-Out Procedures
- Routine Laboratory Testing
- Time Management
- Decision Making
- Completing Insurance Forms
- Blood and Tissue Collection
- Vitals Collection and Documentation
- Microsoft Office
- Electronic Charting
- Remote Video Conferencing
- Centrifuge Operation
- Mobility Assistance
- Identifying Defects
- Data Entry
- Patient Chart Tracking
- HCPCS Training
- Quality Control
- Payment Processing
- Willingness to Learn
- Disease Diagnosis
- Sanitizing and Cleaning
- Medical Coding
- Managing Medical Laboratory Equipment
- Flexibility and Adaptability
- Conflict Resolution
- Standards Compliance
- Relationship Building
- Data Analysis
- Resource Management
- Clear Communication
- Social Perceptiveness
Certification
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
Languages
English
Full Professional
Timeline
Clinical Assistant
Washington Gastroenterology
08.2021 - Current
Medical Receptionist
Washington Gastroenterology
05.2019 - 07.2021
Customer Service Representative
Optum Global Solutions
09.2017 - 03.2018
Customer Care Representative
Sun Life Of Canada (Philippines)
12.2012 - 07.2016
Bachelor of Arts - AB English
Jose Rizal University
Associate of Science - Medical Assistant
PIMA Medical Institute
High School Diploma -
Leon National High School
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