Joanne Simmons
West Palm Beach,FL
Summary
Seasoned customer service professional with 6+ years of experience. Strong skills, knowledge, and experience in all aspects of customer care in various high-paced environments. Currently seeking a new career opportunity as a customer service provider in a remote setting.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Activus Connect
08.2022 - 04.2023
- Provide amazing customer service to all customers by going above and beyond
- Handle customer inquiries, complaints, billing questions, and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions
- Worked as the lead “go-to” person for particularly challenging calls as one of the company’s mentors and trainers
- Help the company attain the highest customer service ratings marks in all categories including communication skills, listening skills, problem resolution, and politeness
- Commended for initiative, persuasiveness, intense customer focus, and dependability in performance evaluations
- Resolved a wide array of customer issues and inquiries and consistently met performance benchmarks in all areas (speed, accuracy, and volume), leveraging strong communication skills and subject matter knowledge to serve an average of 450 customers weekly.
Customer Service Representative
AT&T
02.2022 - 08.2022
- Provide dynamic customer service experience in call-center settings
- Productive relationship builder; excels at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer
- Communicate the value of the products and share ways for customers to get the most from AT&T
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Establish long-term customer relationships
- Schedule reservations and technician appointments for customers
- Process payments, refunds, and account updates.
Dispatcher/Customer Service
Comcast
12.2019 - 12.2021
- Provide unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Build strategic-relationships with customers by listening attentively, customizing every interaction, and solving problems creatively
- Add, change or reorder customer equipment
- Create work order and task code modifications in the biller system
- Support field technician activations and troubleshooting by utilizing department tools and systems as well as field tools.
Receptionist
Atlantic | Pacific Companies
08.2018 - 12.2019
- Work closely with the Property Manager in assisting all aspects of management including administrative and financial duties
- Organize and maintain file system, and files correspondence and other records
- Answer phones and communicate via email in a timely manner
- Assist residents and staff to ensure excellent customer service
- Prepare outgoing mail and correspondence, including e-mail and faxes
- Organize and distribute incoming mail
- Order and maintain supplies, and arrange for equipment maintenance
Customer Service Representative
Avis Budget Group
02.2018 - 06.2018
- Assist customers in different parts of the rental or return process
- Checking cars in one they arrive on the property
- Entering information in a handheld device for inventory purposes
- Processing rentals of our loyalty customers, and upgrading class of cars when available
- Assisting customers at our exit gate to ensure customers are in the correct cars.
Customer Care Agent
Holiday Inn Express and Suites
09.2017 - 02.2018
- Provide engaging customer service to all customers
- Receive calls from guests with pre-paid vacation packages and assist them to arrange their future travel plans and tour dates
- Receive calls from guests responding to direct mail solicitations, e-mail campaigns, and web advertising
- Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established
- Transact payment and fees associated with the new sale, package or any purchase upgrades when applicable
- Respond to calls from guests with date change requests, inquiries related to the package details and questions regarding their upcoming vacation
- Confirm all travel and tour details associated with each package and provide relevant information about their stay
- Assist guests with any concerns they may have before or after they travel on their vacation package.
Food and Beverage Attendant
Marriott Vacations Worldwide
11.2016 - 08.2017
- Assisted with accurate verification of transaction
- Maintained, stocked, and displayed food according to company policy
- Managed cash register and monetary transactions correctly
- Performed opening and closing duties as required
- Ensured that all food storage areas were kept at proper temperatures and all expiration dates were strictly adhered to, in order to protect the quality of refreshments offered to guests
- Ensured all dishes used were properly washed and sanitized to protect the health of our guests
- Ensured all sanitizers used were within an established pH range, to ensure their effectiveness.
Sales Associate
Brooks Brothers
01.2016 - 11.2016
- Directly aid customers and perform essential service and upkeep functions in the store
- Maintain up-to-date knowledge of available products and sales in stores
- Answer questions that customers regularly ask for assistance in locating specific items and making purchase decisions
- Stocking shelves and maintaining area cleanliness throughout the store
- Performing inventory checks throughout the day
- Processed customer transactions
- Handled returns and exchanges.
Education
Associate's degree - undefined
Palm Beach State College
High School Diploma - undefined
Culinary
Inlet Grove Community High School
2014
Skills
- Scheduling
- Data Entry
- Billing
- Customer Service
- Microsoft Word
- Clerica
- Microsoft Excel
- Windows
- Google Docs
- Salesforce
- Mac OS
- Live chat
- Dispatching
- Technical support
- Software Troubleshooting
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Activus Connect
08.2022 - 04.2023
Customer Service Representative
AT&T
02.2022 - 08.2022
Dispatcher/Customer Service
Comcast
12.2019 - 12.2021
Receptionist
Atlantic | Pacific Companies
08.2018 - 12.2019
Customer Service Representative
Avis Budget Group
02.2018 - 06.2018
Customer Care Agent
Holiday Inn Express and Suites
09.2017 - 02.2018
Food and Beverage Attendant
Marriott Vacations Worldwide
11.2016 - 08.2017
Sales Associate
Brooks Brothers
01.2016 - 11.2016
Associate's degree - undefined
Palm Beach State College
High School Diploma - undefined
Culinary
Inlet Grove Community High School
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