Joanne Smith

Primary duties include process new applications to include SNAP, MA, GR, LTC. Fraud investigations

Conduct in depth interviews with client's to determine eligibility of client's for government and financial assistance.

Obtain and verify required documentation per policy.

Work with clients to assist with gathering the information required to establish eligibility.

Run system checks on clients for history.

Explain clients rights and responsibilities.

Primary duties include intake applications for SNAP, MA, GR, LTC. I also became the Fraud investigator.

Conduct in depth interviews with client's to determine eligibility of client's for government and financial assistance.

Obtain and verify required documentation per policy.

Work with clients to assist with gathering the information required to establish eligibility.

Run system checks on clients for history.

Explain clients rights and responsibilities.

Eligibility and Intake for new applications as well as ongoing - SNAP, MA, GR

Apply, explain, and interpret Federal, State, and Local policies to clients, service providers, and the public.

Obtain and verify required documentation per policy.

Worked with clients to assist with gathering information required to establish eligibility.

Did training as needed to keep up to date to changes in policy.

Use computer for various applications for data entry.

Answer phones and give information to callers.

filing.

Office equipment ie: fax machines, copiers, phones.

Copy correspondence or other printed material.

Assist eligibility workers as needed.

Provide assistance to customers as needed.

Provide help when and where needed.