Jo Anne Smith
Simpsonville,SC
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
24
24
years of professional experience
Work History
Data Entry Clerk
NUS Consulting Group
04.2022 - Current
- Entered data entry policies and procedures in compliance with company standards.
- Entered data from invoices into grids
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Secured and protected data from unauthorized access by complying with security protocols.
Claim Agent
TTEC
07.2020 - 02.2022
- Inbound calls from customers to resolve questions, give directions and fix potential problems.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information for future reference.
Sales Associate
Hamricks
06.2019 - 07.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Office Administrator
Valley Brook Baptist Church
01.2000 - 12.2018
- Organized, facilitated and participated in community service efforts.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted all payroll tasks and taxes
Education
Associate of Arts -
Ohio Christian University
Circleville, OH04.2014
Skills
- Customer Service-Oriented
- Attention to Detail
- Administrative Support
Timeline
Data Entry Clerk
NUS Consulting Group
04.2022 - Current
Claim Agent
TTEC
07.2020 - 02.2022
Sales Associate
Hamricks
06.2019 - 07.2020
Office Administrator
Valley Brook Baptist Church
01.2000 - 12.2018
Associate of Arts -
Ohio Christian University
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