JoAnne Smith
District Heights,MD
Summary
Motivated and hardworking customer service professional, eager to combine knowledge and skills to improve business performance. Excels both independently and in team settings, using a strong work ethic to quickly adapt to different processes and achieve company goals. Resourceful and results-oriented with a passion for growth and efficiency to meet company needs and enhance service value.
Overview
12
12
years of professional experience
Work History
Patient Care Representative/Support
Charles E. Smith Life Communities
04.2016 - Current
- Provide excellent customer service to patients and families, demonstrating strong interpersonal skills.
- Training new employees on proper protocols related to office equipment care, using instructional techniques effectively.
- Performing administrative duties such as filing paperwork and inputting data into computer systems accurately and efficiently.
- Maintaining a high level of confidentiality while dealing with sensitive medical information, highlighting discretion and professionalism.
Amazon Prime Shopper- Part-time
Amazon Prime Products
03.2019 - 06.2024
- Managed inventory levels to ensure product availability and timely fulfillment.
- Trained new team members on operational procedures and best practices.
- Implemented process improvements that enhanced order accuracy and reduced delays.
- Analyzed customer feedback to optimize shopping experience and product selection.
- Coordinated with cross-functional teams to streamline logistics and shipping processes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated speed and accuracy in order item selection.
- Selected the best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
Patient Access Associate 3
UCC INOVA HEALTH CARE
02.2018 - 05.2020
- Greeted and welcomed clients to the office, providing excellent customer service.
- Provided support to senior management by completing tasks assigned on time.
- Performed administrative duties such as filing paperwork, creating reports, entering data into databases.
- Managed incoming calls and emails in a timely manner.
- Created presentations using Microsoft Office Suite applications including Word, Excel, PowerPoint.
- Ensured the accuracy of data entry into various computer systems including accounting software.
- (part-time employment- Rotating weekends)
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize workflow.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
Front End Customer Service Associate/Part-time
Weis Stores
01.2014 - 07.2016
- Provided exceptional customer service to enhance the shopping experience and foster customer loyalty.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to achieve high satisfaction rates.
- Assisted in maintaining store appearance, ensuring cleanliness and organization for optimal customer flow.
- Collaborated with team members to implement promotional displays and improve product visibility.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and transaction records.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Education
Course Diploma - Medical Coding And Billing
Brightwood College
Beltsville11.2015
Associate of Science - Accounting
Albany Business College
Albany, NY05.1982
Skills
- Proficient in organization techniques
- Efficient cash transactions
- Accounts receivable coordination
- Skilled in simultaneous task execution
- Patient-focused care
- Customer relations
- Complaint handling
- Customer satisfaction measurement
- Order fulfillment
- Brand representation
Timeline
Amazon Prime Shopper- Part-time
Amazon Prime Products
03.2019 - 06.2024
Patient Access Associate 3
UCC INOVA HEALTH CARE
02.2018 - 05.2020
Patient Care Representative/Support
Charles E. Smith Life Communities
04.2016 - Current
Front End Customer Service Associate/Part-time
Weis Stores
01.2014 - 07.2016
Course Diploma - Medical Coding And Billing
Brightwood College
Associate of Science - Accounting
Albany Business College