Joanne Sweet
Avon ,IN
Summary
Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Innovative Call Center Representative with 12+ years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
37
37
years of professional experience
Work History
Business Owner/Operator
Chem-Dry Of Hendricks And Marion Counties
Brownsburg , Indiana
1995.01 - 2022.08
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
- Provided outstanding coaching to employees to boost productivity.
- Maintained computer and physical filing systems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Hospital Corpsman Third Class
United States Naval Hospital
Portsmouth , VA
1985.10 - 1991.10
- Provided support to surgeons during procedures by passing instruments and other materials.
- Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
- Assisted in prepping and draping of surgical sites.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Communicated effectively with team members regarding patient needs during operation times.
Education
High School Diploma -
King George High School
King George, VA05.1981
Skills
- Employee Motivation and Performance
- Leadership and People Development
- Integrity and Transparency
- Mission and Vision
- Results Orientation
- Approachable and Outgoing
- Thrive Under Pressure
- Adaptable and Flexible
- Customer Needs Assessments
- Operations Management
- Staff Management
- Financial Management
Military Service
Protected
Accomplishments
- United States Navy: Good Conduct Award
- United States Navy: Meritorious Unit Commendation
- United States Navy: National Defense Service Medal
Timeline
Business Owner/Operator
Chem-Dry Of Hendricks And Marion Counties
1995.01 - 2022.08
Hospital Corpsman Third Class
United States Naval Hospital
1985.10 - 1991.10
High School Diploma -
King George High School
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