Joanne Terris
Mays Landing,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative / Teller
Sturdy Savings Bank
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Personal Banker
Ocean First Bank
05.2017 - 10.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Customer Service RepresentatiLate Shift Supervisor
Ocean City Home Bank
12.2013 - 05.2017
- Coordinated shift operations, ensuring smooth workflow and efficient task completion.
- Improved team performance by monitoring individual progress and providing constructive feedback.
- Trained new staff members, ensuring adherence to company standards and procedures.
- Fostered positive work culture by encouraging teamwork and collaboration.
Bank Teller
Ocean City Home Bank
10.2006 - 12.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Associate of Science - Business Administration And Finance
Widener University
Wilmington, DE05-1991
Skills
- Customer service
- Effective Listening
- Critical thinking
- Data entry
- Relationship building
- Complaint resolution
- Account updating
- Client relations
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative / Teller
Sturdy Savings Bank
01.2021 - 01.2023
Personal Banker
Ocean First Bank
05.2017 - 10.2020
Customer Service RepresentatiLate Shift Supervisor
Ocean City Home Bank
12.2013 - 05.2017
Bank Teller
Ocean City Home Bank
10.2006 - 12.2013
Associate of Science - Business Administration And Finance
Widener University
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