Joanne Tiffney, MBA, RHIA, CRCR
Port Clinton,OH
Summary
As an experienced and credentialed Health Information Management and Privacy professional I have overseen all areas of the Revenue Cycle and specialize in optimizing health information to support decision-making, ensuring compliance, leading diverse projects, and developing patient information workflows that provider use to improve patient outcomes and drive revenue capture.
Through numerous EHR conversions a great depth of understanding and real life application of Cerner/Oracle solutions was developed along with over 10 years of troubleshooting application concerns, testing current and new updates, training clinicians and working with diverse teams to identify and improve revenue cycle area processes and provide for a better patient experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Health Information Mgmt & Privacy Office
Magruder Hospital
01.2013 - 09.2023
- Created staff development plans, continuing education, and drove process improvement and policy development and adherence within areas of hospital and professional fee coding and billing, HIPAA privacy, and information blocking.
- Provided day to day support, troubleshooting, functional testing of new updates, and request for new development within Cerner's HIM applications including ProFile, CPDI, AccessHIM, Patient Portal, ROI, Transcription, Clinical Reporting, P2Sentinel and Core Services- maintaining the MPI and physician dictionary
- Provided go-live support for clinicians and various staff during 2 facility wide EHR go-lives and front office and clinical staff during 2 large multi-specialty physician office group EHR conversions
- Developed comprehensive training, policies, and procedures to support a compliant information Privacy & Security plan. Lead complaint and audit finding driven investigations while implementing corrective action plans for non-compliance
- Collaborated closely with physicians, Quality and Compliance leaders to identify and improve quality of patient record documentation to be consistent with care provided and applicable state, federal, and accreditation body regulations
- Lead Revenue Cycle team in identifying areas of improvement, educational needs, and educational gaps across the facility.
Director, Health Information Management
Samaritan Regional Health System
09.2010 - 01.2013
- 20% reduction in DNFB- waiting for coding within 3 months after implementing new workflows and developing improved work queues for remote and on-site coders with facility wide EHR implementation
- Project Lead responsibly for developing and implementing strategies with a multidisciplinary team resulting in a $1.7 million CMS Meaningful Use (Promoting Interoperability) incentive program payment
- Worked closely with organizational leadership to guide operational strategy and further reduce FTE budget by 1/5 due to successful software implementation and workflow redesign
- Managed first Cerner client Optum embedded endcoder implementation within a facility coding department
- Represented the Revenue Cycle interests though a governance structure with 2 other hospitals on Cerner's first shared platform EHR delivery.
Manager, Health Information Services
Wooster Community Hospital
09.2009 - 09.2010
- Reduced FTE budget by $52,000 about 15% in overtime with a successful implementation and workflow redesign of an updated record scanning solution
- Coordinated hospital RAC activity, tracking, and responses
- Development and updating of policies, procedures, and education program relating to HIPAA- Privacy Rule, including ARRA (2009) additions.
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities, mentoring team members and implementing productivity standards for coding, transcription, and ROI
Revenue Cycle Manager & Privacy Officer
Bucyrus Community Hospital
01.2009 - 09.2009
- Promoted from Health Information Services Manager
- Within 6 months reduced the A/R by $800,000 and reduced departments overtime by 60% through reviewing current revenue cycle procedures and implementing improvements to gain efficiencies
- Lowered days in A/R to 40 by providing consistent leadership, communication and developing standard and guidelines within the revenue cycle departments
- Provided cash, bad debt, Charity and HCAP analysis while monitoring collections and write-offs, while maintaining A/R records.
- Preparation of Medicare/Medicaid logs for the cost report.
Manager, Health Information Srvs & Privacy Officer
Bucyrus Community Hospital
08.2002 - 01.2009
- Developed and implemented HIPAA Privacy Program while overseeing employee training and compliance.
- Successful transition from PPS reimbursement model to Critical Access Hospital designation with an efficient transition of the coding area's practices
- increasing revenue by over $500,000 in the Emergency department with a successful implementation of coding procedures to accurately assign facility E/M level coding through efficient documentation and the development of an improved coding tool
- Successful implementation of QuadraMed's encoder, digital dictation, and electronic signature solutions to streamline departmental operations
Education
MBA - Business Administration And Management
Franklin University
Columbus, OH06.2008
Bachelor of Science - Health Information Management & Systems
Ohio State University
Columbus, OH06.2002
Practice Workflow & Information Management Redesig
HIT Pro
03.2013
Skills
- Proficient in Cerner- RevCycle, HIM and CORE build, support and troubleshooting
- Clinician trainer
- Staff Development
- Project Coordination
- HIPAA Privacy Specialist
- Microsoft Office Software Proficiency
- Data Validation and analysis
Certification
Registered Health Information Administrator (RHIA) 2002- Current
Certified Revenue Cycle Representative (CRCR) 2023- Current
Project Management Professional (PMP) In-progress
Certified in Healthcare Compliance (CHC) In-progress
Timeline
Director, Health Information Mgmt & Privacy Office
Magruder Hospital
01.2013 - 09.2023
Director, Health Information Management
Samaritan Regional Health System
09.2010 - 01.2013
Manager, Health Information Services
Wooster Community Hospital
09.2009 - 09.2010
Revenue Cycle Manager & Privacy Officer
Bucyrus Community Hospital
01.2009 - 09.2009
Manager, Health Information Srvs & Privacy Officer
Bucyrus Community Hospital
08.2002 - 01.2009
MBA - Business Administration And Management
Franklin University
Bachelor of Science - Health Information Management & Systems
Ohio State University
Practice Workflow & Information Management Redesig
HIT Pro
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