JoAnne Veney
Baltimore,Maryland
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
Work History
CNA
Brightview Senior Living
Catonsville, MD
02.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Dialysis Technician
DaVita
Baltimore, MD
02.2019 - 05.2022
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Optimized resource usage by accurately preparing and measuring required solutions for each dialysis session.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Streamlined appointment scheduling with effective coordination among team members to maximize clinic productivity.
Patient Registration Representative
Express Care
Baltimore, MD
11.2016 - 02.2018
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
Private Caregiver
Private Household
Baltimore, MD
03.2010 - 01.2015
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Developed personalized care plans to address individual needs and goals.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
Education
Certificate - CNA/GNA
IT Works
Baltimore, MD10.2014
Medical Assistant Certificate - Medical Assistant
Fortis Institute - Baltimore
Windsor Mill, MD09.2010
High School Diploma -
Catonsville High School
Baltimore, MD06.2008
Skills
- Maintaining Confidentiality
- Complex Problem-Solving
- Vital Signs Monitoring
- Basic Life Support
- Compassion and Empathy
- Compassionate Communication
- Patient Care
- Infection Control
- Professionalism
- Problem Solving
- Active Listening
- Medical Terminology
Timeline
CNA
Brightview Senior Living
02.2022 - Current
Dialysis Technician
DaVita
02.2019 - 05.2022
Patient Registration Representative
Express Care
11.2016 - 02.2018
Private Caregiver
Private Household
03.2010 - 01.2015
Certificate - CNA/GNA
IT Works
Medical Assistant Certificate - Medical Assistant
Fortis Institute - Baltimore
High School Diploma -
Catonsville High School