Joanne Vo
San Jose,CA
Summary
Proven mortgage broker from NextDoor Mortgage with over 10 years of experiences in mortgage industry, adept in navigating complex loan processes and securing optimal deals, showcases a track record of enhancing client financial positions and loan approvals. Leveraging strong negotiation skills, excellent attention to details, and superior customer service, consistently achieves high satisfaction and improved credit outcomes for clients.
Overview
4
4
years of professional experience
Work History
Mortgage Broker
NextDoor Mortgage
10.2020 - Current
- Explain entire mortgage loan process to borrower, and help borrower understand and well prepared for successful mortgage applications.
- Conduct comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Assist clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborate with different lenders to find best possible deal for homebuyers.
- Manage loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Ensure exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
Real Estate Broker
NextDoor Real Estate Services
10.2020 - Current
- Facilitate negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Cultivate lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Help clients navigate transactions, complete paperwork and finalize sales or purchases.
- Provide guidance and consultation to clients to make well-informed decisions in real estate investments.
Mortgage Loan Officer
Home Forex Inc
12.2019 - 07.2020
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Education
Bachelor of Science - Software Engineering
Cal Poly San Luis Obispo
San Luis Obispo, CA12.2000
Skills
- Strong negotiation skills
- Effective problem solving
- Collaborative Teamwork
- Ethical business practices
- Client Confidentiality
- In-depth mortgage products knowledge
- Superior customer service and support
Timeline
Mortgage Broker
NextDoor Mortgage
10.2020 - Current
Real Estate Broker
NextDoor Real Estate Services
10.2020 - Current
Mortgage Loan Officer
Home Forex Inc
12.2019 - 07.2020
Bachelor of Science - Software Engineering
Cal Poly San Luis Obispo