Joanne Webb

Main Responsibilities:

• Serves as a liaison, consultant, trainer and subject matter expert for Kent State University's main scholarship platform - ScholarshipUniverse.
• Oversees and leads the entire onboarding and implementation process of the scholarship software, ScholarshipUniverse, for Kent State University and its respective clients and stakeholders, including more than 110 individual departments, colleges, campuses, and areas with more than 200 scholarship administrators and staff members across the university.
• Manages implementation activities, including time commitment, organization of help sessions for clients, creation of various training video tutorials, procedural documents and handouts, and other vital resources related to the implementation and onboarding of the scholarship system.
• Work collaboratively with Ellucian client partners and Kent State Information Technology support staff to implement solutions and coordinate integration between ScholarshipUniverse and Student Management Software database (Banner). Work on mapping fields, Student Information System (SIS) data, etc.
• Evaluates and recommends changes to the project management processes.
• Communicates appropriate updates and beneficial information with all parties involved in the implementation process.
• Responds to client issues, researches and provides appropriate resolutions.
• Provides continuous coaching and feedback to project team members, as well as individual members of the implementation group.
• Collaborates with Kent State University – Office of Scholarships and Financial Aid leadership team in strategic and developmental planning and training for team members and monitoring processes and progress towards goals.

Other Duties:

• Analyzes and evaluates financial viability of students and/or families, provides advice and counsel regarding available financial aid and scholarship opportunities, eligibility requirements and application process.
• Oversees scholarship awarding for over 65 foundational (funded through generous gifts and donations by family foundations) and institutional scholarships offered by the University Office of Scholarships and Financial Aid.
• Reviews and assesses eligibility of applicants for scholarship opportunities,
• Determine eligibility of Federal Student Aid for individual programs and make awards and appropriate adjustments to students’ accounts.
• Reviews and assesses students’ financial aid eligibility based on their Cost of Attendance, the estimated total cost of attending college in each year, as well as the maximum amount that student can request in funding.
• Trains and serves as an operational resource to other staff and/or students, as appropriate; supervises staff and conducts administrative/extensive training regarding general scholarship administration.
• Oversees National Association for the Advancement of Colored People (NAACP) full tuition scholarships offered by Kent State University to Akron and Portage County graduating High School seniors. Attends scholarship awarding ceremony to represent Kent State University.
• Assists with scholarship fund creations and set up in preparation for future awarding.
• Analyzes, processes, and identifies errors in scholarship awarding, ensures aid offers are posted accordingly onto student’s accounts.
• Serves as a liaison and works collaboratively with Kent State University Foundation, a not-for-profit entity that receives gifts on behalf of the university, manages and invests those funds, and administers them in accordance with donor wishes.
• Supervises scholarship counselors and provides training, guidance, and development needs as well as coaching on day-to-day operations and processes in financial aid office.

• Subject matter expert in online testing software - Examplify i.e., ExamSoft and National Board of Medical Examiners (NBME) Portal.
• Managed and oversaw the composition and coordination of operations related to NEOMED’s colleges and programs - in person and virtual online testing.
• Served as a consultant and trainer to course directors/faculty and course coordinators regarding question bank management, exam creation, rubric assessments, and valuable data for grading performance assessments.
• Collaborated with the college leadership team members to clarify and resolve issues with respect to exam administration.
• Worked collaboratively with ExamSoft and NBME portal client partners as well as NEOMED Information Technology support staff to resolve issues related to testing and development of data systems and sources to support the university’s curriculum needs.
• Managed the processing of NEOMED students' exam scores and report distribution to course directors, staff administration and registrars office.
• Managed exam reports/results in accordance with parameters established by each course, ensuring accuracy and maintaining the highest level of confidentiality.
• Performed high level of support such as serving as Testing Services representative, non-voting member of Student Accessibility Support Center (SASC), represent testing services to curriculum, staff and faculty meetings involving exam administration, data, and report management to better support the curriculum needs and student success.
• Provided presentation regarding Online Testing software And Exam Administration during New Student Orientation.
• Applied technical knowledge to resolve academic integrity issues.
• Evaluated training and development needs, manage exam and staff schedules, as well as coaching and guiding direct reports on day-to-day operations and procedures of exam specifics and testing deployment.

• Administered all online and written assessments including National Board Medical Examinations and laboratory practical exams.
• Administered and schedules online exam review sessions.
• Utilized ExamSoft (online testing software), NeoLex (Access), and Banner Self-Service for report processing and statistical analysis of assessment and rubric scores.
• Calculated course scores and final grades and distributes reports to appropriate NEOMED faculty and staff.
• Posted student exam scores and reports in Banner Self-Service and ExamSoft ensuring its availability online for student view and provides support to all students regarding questions and concerns on exam results.
• Previewed and posted online exams to ensure proper formatting and display for student view and supports course coordinators and course directors on ExamSoft exam creation, setting up rubrics, and statistical exam and grading data.
• Prepared marginal performance letters for students at the end of semester.
• Maintained confidential records and materials in student files in Academic Services including score summaries, course failures, exam reports etc.
• Supported the director of Academic Services with managing the purchasing credit card (P-card) and generating monthly expense reports.
• Reconciled payments, expenses of the office department and suite to ensure the accounting system reflects the correct transactions.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Administered and proctored exam sessions including room set‐up and resolving issues encountered during the exam.
• Provided technical support for testing software and laptops during exam administration making sure that software is working correctly.
• Assisted with student exam review.
• Provides secretarial support for the administrative staff in Academic Services including screening phone calls, maintaining appointment schedules, handling mail, distributing correspondence, and preparing reports.