Joanne Weigle
Ripley,NY
Summary
Dynamic professional with a proven track record at Phantom Fireworks, excelling in customer service and problem-solving. Enhanced customer loyalty and team efficiency through active listening and critical thinking. Skilled in machine operation and quality control, consistently exceeding employer expectations without exceeding a 55-word limit.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Phantom Fireworks
04.2009 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Machine Operator
Schwans Supply Food Chain
07.1998 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Quickly shut down equipment in emergency situations following protocols.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Improved product quality with thorough inspection and adjustment of machine settings.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Education
No Degree - Medical Billing And Coding
Great Lakes School of Technology
5100 Peach Street Erie Pa 1650905.2010
High School Diploma -
Ripley Central School
12 North State Street Ripley NY 1477506.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
Phantom Fireworks
04.2009 - Current
Machine Operator
Schwans Supply Food Chain
07.1998 - Current
No Degree - Medical Billing And Coding
Great Lakes School of Technology
High School Diploma -
Ripley Central School
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