Joanne Wellman
Minnetonka,Minnesota
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
20
20
years of professional experience
Work History
Office Manager
Merz Pysical Therapy
03.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Interior Designer
Self-employeed
04.2004 - 03.2006
- Designed floor plans, elevations and material boards for review and presentation.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Participated in furniture selection and documentation of specifications.
- Developed space planning concepts, color palette selections, and textile presentations.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Selected furniture, lighting and accessories to enhance design concepts.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Collaborated with architects and contractors to ensure seamless integration of design elements.
Education
No Degree - Commercial And Advertising Art
Minneapolis Community And Technical College
Minneapolis, MNNo Degree - Accounting
Normandale Community College
Bloomington, MN05.1984
No Degree - Visual Merchandising
Dakota County Technical College
Rosemount, MN05.1982
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Relationship Building
- Scheduling Coordination
- Employee Supervision
- Operations Management
- Administrative Oversight
- Documentation and control
- Workflow Optimization
- Financial Tracking
- Meeting planning
- Policy and procedure modification
- Compliance Monitoring
- Scheduling and Coordinating
- Problem Resolution
- Good Judgment
- Professional and Courteous
- Managing Operations and Efficiency
- Administration and Reporting
- Schedule Management
- Work Planning and Prioritization
Timeline
Office Manager
Merz Pysical Therapy
03.2006 - Current
Interior Designer
Self-employeed
04.2004 - 03.2006
No Degree - Commercial And Advertising Art
Minneapolis Community And Technical College
No Degree - Accounting
Normandale Community College
No Degree - Visual Merchandising
Dakota County Technical College