Joanne Wilson

Long John Silvers A&W

08.1996 - 10.2021

Managed inventory control, cash control, and store opening and closing procedures, on daily, weekly, monthly and yearly basis.
Managed up to 65 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist and train lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Staffed as many as 65 to 100 employees for store openings. Trained each on POS.