Joanne Wisinski
Louisville,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Senior Operations Clerk
OMAHA PUBLIC POWER DISTRICT
06.2002 - 11.2021
- Maintained accurate records of operational data, ensuring accuracy and compliance with regulations
- Developed and maintained strong relationships with vendors, suppliers, and customers (both internal and external) to ensure smooth operations
- Provided training and guidance to new employees on standard operating procedures
- Entered and balanced time sheets for 82 employees
- Provided support by answering and solving payroll, timekeeping issues and inquiries in Peoplesoft.
- Enrolled 82 employees in career development and training courses.
- Prepared/processing of various aspects of contract requisitions, including employee business expense, safety glasses, travel authorization expenses in Asset Suites.
Customer Service Specialist/Data Entry
OMAHA PUBLIC POWER DISTRICT
08.1986 - 06.2002
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Answered constant flow of customer calls with minimal wait times.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided training sessions for new hires
- Updated and maintained database with accurate customer information and timely data entry
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed cash, check and visa payments for customer utility bills in front line contact
- Performed duties to support the daily operations of OPPD customer call center, including answering calls in regards to credit extensions, high bills, bill usage, moving and need to transfer service, products we offered.
- Created and maintained data entry logs to track data entry activities.
Education
Bachelor of Arts - Marketing/ Business
Skills
- Business Development
- Asset Suites(expense reports, contracts, purchase orders)
- Microsoft/Excel
- Cognos
- Geo Talent
- People Soft
- Industrial Safe
- People Skills
- File Maintenance
Timeline
Senior Operations Clerk - OMAHA PUBLIC POWER DISTRICT
06.2002 - 11.2021
Customer Service Specialist/Data Entry - OMAHA PUBLIC POWER DISTRICT
08.1986 - 06.2002
BELLEVUE UNIVERSITY - Bachelor of Arts, Marketing/ Business