Joanne Woolward
Jamaica,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
Airway Services
05.2023 - Current
- Transported passengers in wheelchairs to and from aircraft and inside terminals.
- Located and read airport monitors to determine arrival and departure information.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Customer Service
OTG Management
10.2021 - 05.2023
- Welcomed guests at the entrance of the establishments
- Lead guests to their tables and present menus
- Maintained a clean and orderly area
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Manage the workload between servers
- Investigated and resolved customer inquiries and complaints quickly.
- Monitors the flow of the restaurant to determine seating
- Ensured guests satisfaction and maintain good communication
Customer Service
Burlington Coat Factory
09.2020 - 11.2021
- Processed sales transactions quickly and accurately in accordance with cash control procedures
- Provided information on the store’s credit card to get customers interested in applying for one
- Processed layaways, return, and exchanges daily
- Ensured return merchandise were restocked to the correct product locations on the sales floor
- Trained new cashiers how to process transactions and how to accommodate customers
- Answered questions about store policies and addressed customer concerns.
- Handled calls daily concerning the store’s items and customer concerns
Education
Associates - Business Administration
Monroe College
New Rochelle, NY06.2022
Skills
- Microsoft Word, excel spreadsheet, and powerpoint
- Great communication skills with a focus on customer service
- Problem solver
- Quick learner
- Multi-tasking
- Attentive listener
- Brand Representation
- Customer Relations
Timeline
Wheelchair Agent
Airway Services
05.2023 - Current
Customer Service
OTG Management
10.2021 - 05.2023
Customer Service
Burlington Coat Factory
09.2020 - 11.2021
Associates - Business Administration
Monroe College
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