Joanne Woolward
Jamaica,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
Airway Services
Queens, NY
05.2023 - Current
- Transported passengers in wheelchairs to and from aircraft and inside terminals.
- Located and read airport monitors to determine arrival and departure information.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Customer Service
OTG Management
Queens, NY
10.2021 - 05.2023
- Welcomed guests at the entrance of the establishments
- Lead guests to their tables and present menus
- Maintained a clean and orderly area
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Manage the workload between servers
- Investigated and resolved customer inquiries and complaints quickly.
- Monitors the flow of the restaurant to determine seating
- Ensured guests satisfaction and maintain good communication
Customer Service
Burlington Coat Factory
Valley Stream, NY
09.2020 - 11.2021
- Processed sales transactions quickly and accurately in accordance with cash control procedures
- Provided information on the store’s credit card to get customers interested in applying for one
- Processed layaways, return, and exchanges daily
- Ensured return merchandise were restocked to the correct product locations on the sales floor
- Trained new cashiers how to process transactions and how to accommodate customers
- Answered questions about store policies and addressed customer concerns.
- Handled calls daily concerning the store’s items and customer concerns
Education
Associates - Business Administration
Monroe College
New Rochelle, NY06.2022
Skills
- Microsoft Word, excel spreadsheet, and powerpoint
- Great communication skills with a focus on customer service
- Problem solver
- Quick learner
- Multi-tasking
- Attentive listener
- Brand Representation
- Customer Relations
Timeline
Wheelchair Agent
Airway Services
05.2023 - Current
Customer Service
OTG Management
10.2021 - 05.2023
Customer Service
Burlington Coat Factory
09.2020 - 11.2021
Associates - Business Administration
Monroe College