JoAnne Wright
Clarksville,TN
Summary
Frequently praised as focused by peers, I can be relied upon to help this company achieve its goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
29
29
years of professional experience
Work History
Front Desk Lead
Aloft West End Hotel
08.2023 - Current
- Maintained clean and organized front desk areas to uphold polished company image.
- Participated in regular meetings with hotel management to discuss performance metrics, operational improvements, and guest feedback trends.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
ENROLLMENT SPECIALIST
Vaco
01.2021 - 03.2022
- Answer applicants' questions about benefits and claim procedures
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance
- Interview and investigate applicants for public assistance to gather information pertinent to their applications
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
CHILDCARE TEACHER
Vanderbilt University Medical Center
01.2019 - 07.2020
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
01.2017 - 12.2019
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Maintain records of contacts, accounts, and orders
- Conduct client or market surveys in order to obtain information about potential customers.
PACKER
Macy's
01.2016 - 12.2018
- Load materials and products into package processing equipment
- Record product, packaging, and order information on specified forms and records
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
ROADSIDE ASSISTANCE COORDINATOR
Agero
01.2012 - 01.2014
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
TEACHER ASSISTANT
Catholic Charities
01.1995 - 01.2005
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Observe students' performance, and record relevant data to assess progress
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Education
Bachelor of Science - Journalism
AUSTIN PEAY STATE UNIVERSITY
Clarksville, TN12.2022
Associate in Arts (A.A.) Journalism - Liberal Arts And General Studies
LINCOLN COLLEGE
Lincoln, IL12.1987
Skills
- Training and mentoring
- Technical Support
- Business Development
- Relationship Building
- Data Entry
- Cross-selling services
- Critical Thinking
- Calm Under Pressure
Coursework
- Media Relations
- Broadcast Journalism
Awards
Best Article in the Nation (#3)
References
References available upon request
Volunteer Work
Challenge House
Timeline
Front Desk Lead
Aloft West End Hotel
08.2023 - Current
ENROLLMENT SPECIALIST
Vaco
01.2021 - 03.2022
CHILDCARE TEACHER
Vanderbilt University Medical Center
01.2019 - 07.2020
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
01.2017 - 12.2019
PACKER
Macy's
01.2016 - 12.2018
ROADSIDE ASSISTANCE COORDINATOR
Agero
01.2012 - 01.2014
TEACHER ASSISTANT
Catholic Charities
01.1995 - 01.2005
Bachelor of Science - Journalism
AUSTIN PEAY STATE UNIVERSITY
Associate in Arts (A.A.) Journalism - Liberal Arts And General Studies
LINCOLN COLLEGE
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