JoAnne Yon
Tampa,FL
Summary
A dependable Manager known for a high degree of ownership and initiative, with an outstanding work ethic and a strong desire to surpass company expectations. Skilled in fostering productive working relationships, adept at navigating fast-paced, deadline-driven settings to achieve goals and foster team growth. Proven track record of success in collaborative environments.
Overview
19
19
years of professional experience
Work History
Office Manager
Wiregrass Direct Primary Care & Zoë Medical Spa
Wesley Chapel, FL
02.2023 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Operations Manager
SimonMed Imaging
St. Petersburg, FL
04.2022 - 02.2023
Clinical Supervisor
South Denver OB/ GYN
Aurora, CO
08.2021 - 11.2021
Clinical Supervisor
Allpria Health Care
Aurora, CO
10.2020 - 04.2021
Clinical Administrative Supervisor
Premise Healthcare
Colorado Springs, CO
05.2017 - 02.2020
Lead Medical Assistant
Colorado Springs OB/GYN
Colorado Springs, CO
01.2015 - 04.2017
Lead Medical Assistant
Mountain View Medical Group
Colorado Springs, CO
08.2005 - 03.2014
Education
Associates Degree - Occupational Studies
PPI Health Career School
01.1993
Skills
Medical & Aesthetics Management
- Professional
- Dependability
- Critical thinking
- HEDIS
- Key Performance Metrics
- Implementation of policy and procedures
- Open and positive Mindset
- Hiring & On-boarding
- Integrity & Empathy
- Bilingual (Fluent-Spanish)
- Medical Terminology
- Lab Quality Control
- CPR/BLS
- AMT-Certified
- Credentialing
- Supply Management
- OSHA Safety
- Marketing
- Conflict Resolution with patients and staff
- Networking
- Team Building
- Performance Tracking and Evaluation
- Goal Setting
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Sales Techniques
- Project Management
- Complex Problem
- Managing Operations and Efficiency
- Personalized Care Regimens
- Client Consultations
- Direct patient communication
- Team Supervision
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Wiregrass Direct Primary Care & Zoë Medical Spa
02.2023 - Current
Operations Manager
SimonMed Imaging
04.2022 - 02.2023
Clinical Supervisor
South Denver OB/ GYN
08.2021 - 11.2021
Clinical Supervisor
Allpria Health Care
10.2020 - 04.2021
Clinical Administrative Supervisor
Premise Healthcare
05.2017 - 02.2020
Lead Medical Assistant
Colorado Springs OB/GYN
01.2015 - 04.2017
Lead Medical Assistant
Mountain View Medical Group
08.2005 - 03.2014
Associates Degree - Occupational Studies
PPI Health Career School
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