Joanne Young-Small SHRM-SCP
Www.linkedin.com/in/JoanneCSmall
Summary
Accomplished HR Executive offering more than twenty years of comprehensive experience developing HR functions, cultivating positive work environments, and championing the belief that human capital is every organization's greatest asset. Trusted business partner and coach who communicates effectively at all levels of the organization and works to establish measurable goals and objectives that create a culture of accountability to support the business strategy. Long-time volunteer supporting collegiate young women at the University of Maine.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Vice President of Employee Relations
Southern New Hampshire University
Manchester, N.H.
11.2021 - 06.2022
- Collaborative partner providing guidance, coaching, and training related to a broad range of employee relations matters to leaders, HR Business Partners, and other stakeholders.
- Led high volume of internal investigations by creating investigative plans, notifying stakeholders, conducting witness interviews, making determinations, writing investigation reports, and communicating outcomes with key stakeholders. Partnered with legal as appropriate.
- Primary HR contact for all formal grievances. Facilitated meetings, investigated issues, and wrote responses.
- Subject matter expert in interpreting and administering the collective bargaining agreement for SNHU's covered employees.
Assistant Vice President of Human Resources
Southern New Hampshire University
Manchester, NH
12.2020 - 11.2021
- Worked collaboratively with Chief Student Experience Officer, VPs, HRVPs, and HRBPs to provide strategic leadership in human resources, including culture, DEI, employee relations, performance management, training and development, compensation and benefits, payroll, policy and procedure, talent acquisition, succession planning, and budgeting.
- Led team of one HR Director, four Senior HR Business Partners, and one Associate HR Business Partner to support managers on issues such as coaching, recommendations and decisions for terminations, investigations, sexual harassment, and hostile work environment situations for approximately 2,500 employees.
- Directed execution of strategic initiatives by developing project plans and timelines with clear action items, milestones, and resource allocation.
- Served as key member of critical committees including “SHINE” (employee rewards and recognition) and “H.I.R.E.” (Helping Increase Representation and Equity).
- Played critical role helping to build culture in alignment with SNHU's mission and values which promoted a highly engaged and empowered workforce. SNHU was recently named "A Great College to Work For" for the 14th year in a row, and Student Experience employees rated SNHU with a 95% positivity score.
- Collaborated with the internal communication department and HR Lead Team to author and execute HR communications.
- Led HRBP Team to manage with empathy and care while transitioning our employee population to a remote environment during the pandemic.
- Developed and coordinated processes for new hire orientation as SNHU experienced rapid growth and remotely onboarded classes of up to a hundred employees per week.
Director of Human Resources, College of Online and Continuing Education
Southern New Hampshire University
Manchester, NH
07.2017 - 12.2020
- Acted as HR advocate for the College of Online and Continuing Education division to strategize on HR related topics, including employee relations, performance management, training and development, compensation and benefits, payroll, policy, and talent acquisition.
- Partnered with Leave Specialist and communicated with managers on reasonable accommodation requests, analysis, decisions, and processes under ADA law.
- Consulted with leadership and managers on organizational changes, including new job descriptions, hiring of key positions, and succession planning in accordance with Federal Labor Standards Act.
- Forecasted optimal staffing levels by tracking vacancies and initiating recruitment and retention.
Director of Human Resources and Recruitment
Allied Universal Security Services
Boston, MA
12.2015 - 04.2017
- Orchestrated all human resource functions across six states and nine office locations with a regional HR manager, four HR generalists, two district support managers, ten recruiters, and four office team members supporting $133 million in revenue, 255 accounts, 240 salaried support staff, and 3,500 non-exempt security professionals.
- Directed and managed all investigations relating to possible violations of law or company policy involving discrimination, harassment, and other standards of conduct.
- Improved recruitment process of sourcing, selecting, and onboarding which resulted in a 25% increase over last year and 2,000 new employees in nine months.
- Selected to be key member of integration team, which facilitated communication, new processes, and training during merger of AlliedBarton and Universal Services.
District Director of Human Resources
Macy's
Peabody, MA
03.2007 - 12.2015
- Directed all human resource policies and programs for executives and staff in eleven stores across four states in northern New England.
- Managed five human resource managers and assistant to provide support and guidance to more than two hundred executives and three thousand hourly paid employees.
- Member of Senior District Team, achieving annual sales plan of more than three hundred and eighty million dollars.
- Ranked # 1 in Northeast Region in annual open job rate performance through recruitment, talent management, and workforce diversity.
- Developed succession plans and promotion paths for staff.
- Managed compensation for all employees within the district.
- Managed ADA, LOA, Workers Comp issues, and Reduction in Force events in accordance with Company, Federal, and state laws.
Education
Bachelor of Science - Business Administration
University of Maine
Orono, MEPinnacle Leadership Program
Southern New Hampshire University
Manchester, NH2018
Emerging Leaders Program
University of Massachusetts - Boston
Boston, MA2017
Skills
- Business & HR Strategy
- Leadership
- Organizational Design
- Strategic Planning
- Change Management
- Talent Acquisition & Retention
- Succession Planning & Leadership Development
- Employee Performance Improvement
- Compensation, Benefits, and Total Rewards
- Employment Law
- Title IX
- Engagement, Diversity, Equity, and Inclusion
- Employee and Labor Relations
- Investigations
- HR Policy Design
- New Hire Onboarding and Training
Accomplishments
- Board Member & Adviser for the Chi Omega House Corporation supporting collegiate women at the University of Maine.
Certification
- Society of Human Resources Management Senior Certified Professional (SHRM-SCP)
- Society for Human Resources Management certified in Leading Workplace Investigations
Timeline
Assistant Vice President of Employee Relations
Southern New Hampshire University
11.2021 - 06.2022
Assistant Vice President of Human Resources
Southern New Hampshire University
12.2020 - 11.2021
Director of Human Resources, College of Online and Continuing Education
Southern New Hampshire University
07.2017 - 12.2020
Director of Human Resources and Recruitment
Allied Universal Security Services
12.2015 - 04.2017
District Director of Human Resources
Macy's
03.2007 - 12.2015
Bachelor of Science - Business Administration
University of Maine
Pinnacle Leadership Program
Southern New Hampshire University
Emerging Leaders Program
University of Massachusetts - Boston
- Society of Human Resources Management Senior Certified Professional (SHRM-SCP)
- Society for Human Resources Management certified in Leading Workplace Investigations
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