Joanne D Garcia
Bronx
Summary
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience. I am a highly motivated person who's ready to use my skills to help the business im working for and to treat customers with respect.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Morris Park Rehabilitation & Nursing Center
2020.05 - Current
- Supporting patients by observing and monitoring vital signs, and escorting patient to appointments
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Supervisor
Biscuits & Bath
2023.07 - 2023.10
- Oversaw operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
Credit Balance Specialist Remote
Ensemble Health Partners
2022.03 - 2023.03
- Performing review of all credit balances within Revenue Cycle
- Collaborated with management to evaluate credit strategies and develop improvements.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Job duties include, but are not limited to, analyzing all credit balances both patient and insurance
- Process patient and insurance refunds , Generating overpayment letters to insurance carriers and Investigating returned checks.
COVID-19 Contact Tracer
Uhg/Optum, Remote
2022.01 - 2022.06
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Helped vulnerable individuals navigate complex healthcare system.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Community Service Seasonal Employee
New York City Housing Authority
2020.05 - 2021.12
- Exhibited excellent communications and customer service relations skills.
- Maintained clean, neat and operational facilities to serve program needs.
- Gained knowledge and experience working with children in educational setting.
- Planned and delivered numerous activities and special events for programs and services.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Went door to door checking on vulnerable residents, offering companionship, and handling individual needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Coordinated services for emergency housing, job and food assistance.
Customer associate
Aafes Px, Grafenwoehr
2019.06 - 2020.01
- Advocated for customers and reported on observed areas for product or service improvement.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Recommended items to customers based on specific needs and explained features and benefits.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Processed purchases and handled payment transactions using POS system.
- Consistently met monthly sales goals and twice recognized as employee of month.
Information and referral specialist
Army Community Service, Grafenwoehr
2018.08 - 2020.01
- Responsibilities: provided comprehensive, standardized, coordinated and responsive services that supported Soldiers, Department of the Army civilians, and Families regardless of geographical location
- Including but not limited to helping set up Military members and their families when they land in a new country and need help with resources in the area.
- Signed Military members and their families up for counseling
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kennel Attendant
Shangri Paw LLC
2016.10 - 2017.03
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
Assistant Manager
Giggle
2016.02 - 2016.10
- Quality focused Assistant Manager adept at providing employees clear guidelines and targeted goals
- Practiced in customer relations, sales and inventory control
- Demonstrated skill in improving store operations, increasing top line sales, and reducing costs
- I also Trained staff to deliver outstanding customer service and to learn how to do their job correctly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Game Advisor
GameStop
2015.06 - 2016.07
- Provided information about different game system costs, features and drawbacks.
- Organized games according to corporate plans for regular displays and special promotions.
- Updated merchandise prices for special promotions.
- Recommended gaming merchandise and accessories based on custom requirements.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Looked for ways to improve customer experience, sales and store operation.
- Provided timely feedback and recommendations to management based on customer interactions.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Maintained clean and orderly store throughout work shift.
Assistant Manager
Palmer Movie Theater
2014.11 - 2015.05
- As a Assistant Manager I supervised a particular group of employees, looked after their work, open and close the theater, train and educate the employees regarding proper work completion and adherence to company standards
- I also handled money, ran the cash register and used my friendly personality to give good customer service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
Patient Care
Home Health Aid Ip Training
Queens, NY11.2020
Certified Nursing Assistant - Nursing Assistance
Abc Training
Bronx NY 07.2020
GED -
Cuny College
Bronx NY06.2009
Skills
- Motivational leader
- Dedicated and careful – high level of accuracy and strong attention to detail
- Excellent verbal and written communication skills
- Proven ability to answer customers questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Skilled in Microsoft Word and Excel
- Experience in phone call centers
- Hands-on experience in customer service, accepting payments from customers and giving change and receipts
Timeline
Supervisor
Biscuits & Bath
2023.07 - 2023.10
Credit Balance Specialist Remote
Ensemble Health Partners
2022.03 - 2023.03
COVID-19 Contact Tracer
Uhg/Optum, Remote
2022.01 - 2022.06
Certified Nursing Assistant
Morris Park Rehabilitation & Nursing Center
2020.05 - Current
Community Service Seasonal Employee
New York City Housing Authority
2020.05 - 2021.12
Customer associate
Aafes Px, Grafenwoehr
2019.06 - 2020.01
Information and referral specialist
Army Community Service, Grafenwoehr
2018.08 - 2020.01
Kennel Attendant
Shangri Paw LLC
2016.10 - 2017.03
Assistant Manager
Giggle
2016.02 - 2016.10
Game Advisor
GameStop
2015.06 - 2016.07
Assistant Manager
Palmer Movie Theater
2014.11 - 2015.05
Patient Care
Home Health Aid Ip Training
Certified Nursing Assistant - Nursing Assistance
Abc Training
GED -
Cuny College
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