Joanne E. Covelski
Clearwater,FL
Summary
Mental Health Specialist: Case management experience for 4 years to clients with dual diagnosis, on inpatient and outpatient treatment center.
Overview
16
16
years of professional experience
Work History
Inbound Customer Service Representative
- Developed interpersonal skills, having dealt with a diversity of professional, clients, and staff members
- Assured proper resources are used to provide customers with one call resolution and ensure customer service satisfaction
- Provided assistance to managers with escalations in an effort to provide customer satisfaction.
Counselor
Dacco Behavioral Health
06.2015 - 03.2017
- Men’s Residential
- Conducted client assessments and evaluations including screening for co-occurring disorders
- Developed and implemented treatment plans for clients that addressed chemical dependency and co-occurring disorders
- Developed discharge plans with clients that included provisions for co-occurring disorders if identified
- Monitor client fee payments and refer clients for financial staffing
- Retrieve drug screen results and documented in file
- Provided case management services for clients
- Provided individual, group and family counseling, as necessary
- Prepared and maintained clinical records within required time frame
- Submitted reports as required
- Participated in clinical staffing and team meetings
- Participated in weekly therapeutic community meetings
- Made referrals to appropriate resource agencies and documented outcomes of referrals
- Maintained confidentiality of records relating to clients' treatment
- Guided clients in developing skills and strategies for dealing with problems
- Offered guidance and advice to help cultivate self-esteem and community involvement
- Engaged clients in conversation to determine feelings and apprehensions
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals
- Facilitated weekly group sessions to encourage self-reflection and problem-solving
- Conducted evaluations to help patients develop measurable treatment goals
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
- Supported individuals dealing with mental health and emotional issues
- Listened to clients' concerns and provided encouragement and support
- Assisted clients in exploring feelings and understanding behaviors
FACT Team –Mental Health Specialist / Case Manager
Henderson Behavioral Health
01.2013 - 09.2014
- Maintained clinical records and program documentation according to agency’s policy, such as assessments, treatment plans, and progress notes
- Conducted home and residential visits to monitor quality of Care being provided
- Arranged for Client’s transportation to appointments and community agencies
- Counseled individuals providing information for referrals
- Co-facilitated Family Support Group
- Provided on-call
- Provided services to group and individuals with severe and persistent mental health/ substance abuse issues.
Behavioral Health Technician
The Watershed
04.2012 - 02.2013
- Maintained confidentiality of patient information and records
- Monitored/observed patients
- Participated as an active member of the multidisciplinary team
- Ensured that patient attended scheduled activities in a timely manner
Volunteer Youth Counselor
Department of
03.2011 - 01.2012
- In training
- Maintained a file for each participant containing counseling summaries, participant’s evaluations, and court orders
- Assisted youth in setting and achieving their goals, prioritizing and attaining needs and wants
- Provided tutoring and homework support when needed by the participant
- Strengthened individual, social and academic development.
Group Tour Sales Manager
Coach USA
03.2001 - 06.2010
- Met sales revenue goals by assisting customers with information on latest tours and events as well as increase value by selling tour packages to large corporations and loyal returning customers
- Provided world class customer service and utilized strong computer knowledge to guide new customers through the purchasing decision and educated them about their product and/ or services
- Made travel and accommodation arrangements and provided confirmation communications to all involved.
Education
Bachelor of the Arts -
William Paterson University
Associate - Science Human Services
Passaic County Community College
Skills
- Microsoft Office, Excel, Outlook, Adobe Illustrator
Languages
Spanish
Native or Bilingual
Timeline
Counselor
Dacco Behavioral Health
06.2015 - 03.2017
FACT Team –Mental Health Specialist / Case Manager
Henderson Behavioral Health
01.2013 - 09.2014
Behavioral Health Technician
The Watershed
04.2012 - 02.2013
Volunteer Youth Counselor
Department of
03.2011 - 01.2012
Group Tour Sales Manager
Coach USA
03.2001 - 06.2010
Inbound Customer Service Representative
Bachelor of the Arts -
William Paterson University
Associate - Science Human Services
Passaic County Community College
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