Joanne Elizabeth McFall
Galt,Ca
Summary
To gain and maintain a long term, full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Rocket United Pacific
11.2021 - Current
- Assist manager in all aspects of the job from accounts receivable, daily sales, employee performance monitoring, ordering, receiving, and stocking all deliveries paying attention to proper location of items per plan-o-grams, resets, price changes, and back stock
- Be sure all others are following proper protocol to ensure effective time management, placement of items, and most importantly the safety of employees and customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Night Crew Manager Key Holder
SMART & FINAL
01.2019 - 06.2021
- Key holder in charge of night crew
- We receive deliveries and stock product in a timely fashion according to POG
- Place orders, check invoices, and oversee others to ensure protocols are followed.
- Created nightly shift task lists to assign duties to each employee.
- Managed Number employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Grocery Stock Clerk
SAFEWAY
06.2016 - 01.2018
- In charge of receiving deliveries, checking invoices, placing orders, stocking according to POG and customer service.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Updated merchandise pricing to match new values and special promotional rates.
CUSTOMER SERVICE
Replenishment, Michaels
01.2013 - 01.2016
- Responsible for unloading truck, placing orders, stocking according to POG, resets, and loss and prevention
- 14 years in the medical field both front and back office
- Scheduling appointments, answering multiple phone lines, processing in-coming and outgoing mail
- Administrative assistant for a property management company where my responsibilities included: answering multiple phone lines, record keeping of multiple properties including the expenses for each
- Dispatching maintenance personnel when necessary
- Accounts payable and receivable for each property.
Education
Emergency Medical Dispatcher - Emergency Dispatching
Evergreen College
San Jose, CA09.1998
Emergency Medical Technician - EMT 1-A
Skyline College
San Bruno, CA08.1996
Certified Medical Assistant - Medical Assisting
Lawton College For Medical Assisting
San Jose, CA10.1989
Skills
- Business Development Understanding
- Staff Management
- Time Management
- Business Administration
- Staff Supervision
- Cost Control
- Statistical Data Gathering
- Hiring and Training
- Shift Coverage
- Retail Operations Management
- Sales and Marketing
- Directing Team Members
- Vendor Performance Monitoring
- Shrinkage Prevention
- Money Handling
- Reviewing Performance
- Transaction Monitoring
- Scheduling and Coordinating
- Accounts Payable and Accounts Receivable
- Cash Deposits and Receipts
- Shrink Minimization
- Merchandising
Timeline
Assistant Manager
Rocket United Pacific
11.2021 - Current
Lead Night Crew Manager Key Holder
SMART & FINAL
01.2019 - 06.2021
Grocery Stock Clerk
SAFEWAY
06.2016 - 01.2018
CUSTOMER SERVICE
Replenishment, Michaels
01.2013 - 01.2016
Emergency Medical Dispatcher - Emergency Dispatching
Evergreen College
Emergency Medical Technician - EMT 1-A
Skyline College
Certified Medical Assistant - Medical Assisting
Lawton College For Medical Assisting
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