Joanne Kennedy
Fayetteville,Ga
Summary
Reliable and dependable candidate looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Wellstar Giftshop
06.2019 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Phlebotomist
Wellstar Cobb Hospital
08.2015 - Current
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Verified patients' identification for proper sample collection.
- Provided guidance and support to laboratory personnel.
- Reviewed and processed requisitions for laboratory tests.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Organized daily work based on collection priority.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
GED -
Southern Crescent Technical College
Griffin, GA05.2024
Skills
- Basic Mathematics
- Payment Processing
- Customer Assistance
- Product restocking
- Cash handling and management
- Refund handling
- Inventory Stocking
- Credits and Refunds
- Retail Merchandising
- Coin and Currency Counting
- Product Scanning
- Customer Focus
- Problem-Solving
- Store merchandise stocking
- Attention to Detail
- Specimen Collection
- Finger Stick Method
- Patient Care
- Phlebotomy Technician
- Sample and specimen collection
- CPR/AED
- Sample Processing
- Order of draw
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Wellstar Giftshop
06.2019 - Current
Phlebotomist
Wellstar Cobb Hospital
08.2015 - Current
GED -
Southern Crescent Technical College