Joanne Marie Millendez

• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Analyzed logistics data to identify trends, improve efficiency, and reduce operational costs.
• Coordinated with cross-functional teams to ensure timely delivery of goods and services.
• Implemented process improvements to streamline operations and optimize supply chain performance.
• Executed strategic initiatives that aligned with organizational goals, enhancing overall service offerings.
• Managed contract negotiations with vendors, securing favorable terms for logistics services.
• Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
• Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
• Championed process improvements initiatives that led to increased productivity and reduced operational costs.
• Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
• Maintained compliance with all relevant industry regulations, minimizing risks associated with non-compliance penalties.
• Collaborated cross-functionally with various departments such as sales, finance, and procurement for seamless execution of projects.
• Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
• Reduced transportation costs through effective route planning and carrier selection.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Researched potential clients and markets to prepare for appointments.
• Used consultative sales approach to understand and meet customer needs.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Prepared pricing agreements and contracts to close sales.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Drove new business by acquiring new clients and expanding new and existing relationships.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Built professional sales presentations to promote services to groups of potential customers.

Paid Unlicensed program to attain the Property and Casualty Producers license in 48 states

• Collaborated with sales teams to ensure seamless transitions between account acquisition stages and ongoing support efforts.
• Collaborated with team members to achieve monthly sales targets through effective cross-selling strategies.
• Increased sales through cross-selling and upselling techniques, effectively promoting store products to customers.
• Built a Discovery guide by asking open-ended questions about how the guests currently vacation and showcase our program to an alternate way to vacation via our points system (Expos) to book cruises, homes, condos, hotels, airline tickets, car rentals, etc.
• Adapted selling techniques based on the evolving preferences of different customer segments resulting in higher sales conversion rates.
• Boosted sales revenue by identifying and pursuing new business opportunities.
• Responded to sales inquiries from potential clients.
• Analyzed market trends to identify sales opportunities and guide informed purchasing decisions for the dealership.
• Consistently exceeded sales targets through proactive outreach efforts targeting potential clients via referrals or cold calls.
• Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers in the Sales Gallery.
• Adapted sales pitch to cater to diverse clientele, ensuring personalized and effective communication that resonated with each individual prospect and followed the detailed sales process.

• Assist Timeshare Sales Executives getting connected to First-Time Buyers and MVC/ VSE Owners for their 90-minute virtual sales presentation via Microsoft Teams.
• Greeted potential buyers and sent invitations/ tour sheets throughout the day
• Monitored Outlook emails and answered phone calls through the Ring Central app from MVC clients
• Maintained Scheduler & notified Managers/ Upper management of any discrepancies in the daily FLASH Summary reports

• Increased digital sales by developing and implementing targeted campaigns for diverse industries primarily with credit unions and regional banks across the United States
• Boosted revenue by developing and implementing innovative digital sales strategies.
• Boosted digital sales by developing and implementing targeted marketing strategies.
• Maintained up-to-date knowledge of industry trends and best practices to ensure the company''s digital sales strategies remained competitive in the market.
• Increased digital sales by developing and implementing targeted campaigns for diverse industries.
• Boosted digital sales by developing and executing targeted marketing campaigns.

• Maintained sales quota for owners and non-owners selling timeshare vacation packages $199 for 4 days/ 3night packages such as Orlando, Las Vegas, and Myrtle Beach over the phone via Inbound calls

• Developed strong working relationships with clients by consistently delivering high-quality results tailored to their unique requirements.
• Identified trends and patterns in complex datasets, driving strategic recommendations for process improvements.
• Leveraged advanced statistical techniques to uncover hidden opportunities for cost savings or revenue generation.
• Assessed potential risks within datasets, recommending appropriate mitigation strategies as needed.
• Collaborated with cross-functional teams to develop comprehensive data-driven solutions for various business challenges.
• Enhanced data visualization techniques, enabling stakeholders to easily interpret complex findings. Maintained up-to-date knowledge of industry trends and developments in the field of data analysis consulting services and customer complaints
• Presented complex findings in a clear and concise manner using compelling visualizations that resonated with both technical and non-technical audiences.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Used statistical methods to analyze data and generate useful business reports.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

• Executed consistent assessments to confirm compliance with KYC regulations.
• Ensured adherence to regulations by cross-checking identities with SDN list.
• Prevented transfer of assets linked to SDN-listed individuals.
• Reported matches to OFAC without delay.
• Protected company from financial and reputational harm by avoiding SDN transactions.
• Facilitated KYC compliance for new and existing customers.
• Shared industry insights with colleagues to improve team efficiency.
• Showcased in-depth expertise in AML compliance standards.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Delivered high-quality work on time and within budget, earning positive feedback from clients by successfully executing the initiation and closing of Domestic wire transfers to Businesses and individuals
• Decreased client grievances through a more efficient customer service approach.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

• Conducted regular assessments to ensure compliance with KYC standards.
• Assisted in executing KYC protocols for both potential and established customers.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Shared industry insights with colleagues to improve team efficiency.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Banking domain experience, commercial lending : (Commercial Lending, Credit Management, Audits, Remediations, AML, Policies, and Procedures
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Cross-sold bank products and services to meet customer needs and provide options.
• Strong writing skills (technical and tactical); Strong understanding of AML regulatory requirements
• Strong understanding of AML regulatory requirement
• Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
• Conducted KYC compliance-focused onboarding, boosting team productivity.
• Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
• Developed and maintained a centralized system for managing customer information, improving overall efficiency.
• Coordinated ongoing monitoring efforts for high-risk accounts by tracking changes in customers'' profiles such as SDN organizations
• Contributed to successful external reviews, demonstrating effective implementation of KYC standards within the organization.
• Collaborated with cross-functional teams to ensure alignment of KYC processes across the organization.
• Supported AML investigations by providing accurate and timely information on customers'' financial activities.