CDK Software
Joanne Sebastian Recinto
Upland,California
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SVE 2 Technician
Rusnak Audi
10.2020 - Current
- Enhance customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Simplify repair processes for increased efficiency and improved turnaround times on vehicle services.
- Assist service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Assist in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
- Contribute to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Stay current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Contribute to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Consistently meet or exceed productivity goals by effectively managing time and resources during repairs.
- Support service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Tear down, repair and rebuild faulty assemblies such as power systems, steering systems and linkages.
Service Technician
Audi Ontario
09.2017 - 10.2020
- Performed diagnosing and repairing complex automotive issues in a timely manner.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Performed bumper to bumper repair on vehicles
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
- Read and followed technical documentation to complete accurate repairs.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Puente Hills Toyota
09.2012 - 09.2017
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Lead Used Car Technician
West Covina Toyota
06.2011 - 09.2012
- Supervised used car team by ensuring proper dispatch of repair order
- Assisted and advised used car team on complex diagnosing and used car safety inspection
- Improved customer satisfaction by providing thorough diagnostics and repair services for used vehicles.
- Enhanced overall workshop efficiency with proper time management and multitasking abilities.
- Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
- Collaborated with sales team to inspect and recondition trade-in vehicles, maintaining high-quality inventory levels.
- Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
- Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
Education
Associate of Science - Automotive Technology
Citrus College
Glendora, CASkills
- Bumper to Bumper Repair
- Electric Vehicle Repair
- Rebuilding Engines
- Scheduled Services
- Estimating Work
- Job Scheduling
- Parts Replacement
- Vehicle Inspection
- Calibration Understanding
- Customer Service
Certification
Audi Electric Vehicle Expert
Audi Certified Technician SVE-2
ASE Certified
Certified Toyota Expert Technician
Affiliations
- Mountain Biking
- Martial Arts
Software
My Karmaa
Timeline
SVE 2 Technician
Rusnak Audi
10.2020 - Current
Service Technician
Audi Ontario
09.2017 - 10.2020
Service Technician
Puente Hills Toyota
09.2012 - 09.2017
Lead Used Car Technician
West Covina Toyota
06.2011 - 09.2012
Associate of Science - Automotive Technology
Citrus College
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