Joanne Wilkinson
Brooklyn,NY
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects, and providing stellar administrative support to executive team. Analyzes, prioritizes, and completes tasks with professionalism and sound judgment.
Overview
23
23
years of professional experience
Work History
Executive Administrative Assistant
New York City Police Department
Brooklyn, NY
09.2009 - Current
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Coordinated communications between departments to ensure timely completion of projects.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed daily invoices, reports and proposals.
Bank Teller
Carver Federal Savings Bank
Brooklyn, NY
06.2007 - 09.2009
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
Childcare Provider
Parents Of Children
Brooklyn, NY
06.2001 - 05.2007
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Planned field trips to local parks, libraries and other educational places.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Helped develop motor skills through active playtime activities like running, jumping.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Education
Associate of Science - Paralegal Studies
New York City College of Technology of The City University of New York
Brooklyn, NY06-2008
Skills
- Document Preparation
- Office Management
- Spreadsheet tracking
- Spreadsheet Creation
- Quality Control
- Logistics Coordination
- Process Improvement
- File Management
- Calendar Management
- Confidentiality
- Scheduling
Languages
English
Native/ Bilingual
French
Limited
Affiliations
Botany/Gardening
Photography
Advice/Counseling
Artistry
Cooking
Timeline
Executive Administrative Assistant
New York City Police Department
09.2009 - Current
Bank Teller
Carver Federal Savings Bank
06.2007 - 09.2009
Childcare Provider
Parents Of Children
06.2001 - 05.2007
Associate of Science - Paralegal Studies
New York City College of Technology of The City University of New York