Joanni Velasquez (Ubillus)

• The Analyst has two process measures to consider while validating AFA requests. The first is ensure that the request is processed timely (within 48 hours of initiation) and will need to follow up with approvers as needed. The second is to confirm that consumption of the air freight will occur within the next 30 60 days to justify air decision.

• Perform thorough reviews of Air Freight Authorization (AFA) requests to validate against the following factors. Inventory level vs. requirements, Finished Goods inventory position, and validate there are no other component/raw dependencies that would impact the decision on approving air freight. Attach all supporting documentation so a record of the background for all requests is available. (50%)

• The analyst is accountable for the timely processing of AFA requests (48 hours creation to disposition). They will follow up with the appropriate departments(s) to ensure timely review and approval. Departments include: Materials Management, Short Range Planning, Global Deployment Planning, and Global Brand Supply Chain (30%)

• The analyst will work closely with the Air Freight Control Tower Specialist to validate that approved air freight is consumed within 30-60 days of receipt. This review is critical to continuous improvement and efficiency (10%)

• For approved component/raw material air freight requests, confirm payee (Estee Lauder vs. Supplier) to ensure proper cost control and liability (10%).

• Act as liaison communication between International Vendors, Ace warehouse team members or other departments and Retailers, developing a cross-functional relationship to ensure the processing of, order tracking, and provide billing and shipping documents when’s required.

• Responds to retailers’ inquiries, claims, and orders via email or phone in a timely and professional manner, meeting, or exceeding customer service goal, such as response time, resolution time, and customer satisfaction.

• Obtain quotes and proformas from vendors on behalf of Ace’s International Retailers.

• Assist Retailers with general information related to Acenet, pricing and EDI transmitted orders.

• Investigate and resolve customer issues, including billing inquiries and claims.

• Collaborate with other departments, such as sales or merchandising to ensure retailers’ needs are met and issues are resolved.

• Create sales orders in Fishbowl or NetSuite.
• Managing sales orders up to delivery.
• Manage original documents of the containers.
• Creating pick ticket and packing list.
• Create reports in excel.

• Releasing sales orders in SAP.
• Focus on the flow that is not touchless and one -time-right to make sure these orders are fulfilled.
• Solved root causes of non-touchless flow in a quick and efficient way by contacting the right person.
• PO creation, and expedite from the factory or vendor´s, orders status, proof of delivery.
• Responsible for releasing customer billing as requested by the market finance policy and creating customer facing.
• Responsible for the administrative flow of all types of sales orders from order intake to sales recognition. (Revenue)
• Managing sales orders up to delivery.
• Managed backorders with the factory to ensure customer requirements are met.
• Prepared, organized, and lead weekly order book review meeting between factory and market (group) for MRI and EDI orders.
• Act as single point of contact to the logistics organization for assigned scope for order fulfillment subjects.
• Capable of resolving escalations.
• Ensure SAP transactions for order handling are timely executed and SAP order book data quality is well maintained and up to date.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Managing specials, combined shipment, DEFOA cases.
• Coordinated customer inquiries sent through emails.
• Working on daily reports through excel.
• Handling disputes from our end customers.

• Expedited purchase orders, and request for items, quotes submitted by the operations staff, customers, and system generated information to confirm receipt, and delivery of information.
• Supported and resolved inbound field inquiries related to quotes, PO expedite, orders status, proof of delivery, billing, customer credits, and return goods authorizations.
• Maintained and enhanced field, and supplier relationships by using quality customer service skills.
• Effective time management and organizational skills are required to be able to manage multiple tasks concurrently while still meeting deadlines.
• Demonstrated best practices by developing and managing working relationships with company personnel and supplier contacts to ensure an effective flow of products within the supply chain.

• Administrative Support: Provided comprehensive administrative support to management, including calendar coordination, appointment scheduling, hotel reservations, and tracking documents requiring senior leadership review and signatures.
• Business Correspondence and Documentation: Prepared and drafted professional letters, contracts, and other business documents, ensuring accuracy and proper formatting.
• Government Documentation Management: Managed and processed paperwork and documentation for submission to public institutions.
• Mail and Correspondence Management: Coordinated messenger services and monitored incoming and outgoing correspondence to ensure timely and accurate delivery.
• Office Supply Management: Monitored inventory levels and managed purchasing orders for office supplies and cleaning materials.
• Accounting and Payroll Administration: Managed payroll processing, staff records, check preparation, and payroll registration with the Social Security Fund (CSS).
• Accounts Payable and Receivable: Maintained financial records, processed payments, monitored outstanding balances, and supported accounts receivable activities.
• Petty Cash Management: Monitored petty cash transactions, maintained supporting documentation, and reconciled expenses to ensure accurate financial records.

• Provided customer service by explaining general banking information, eligibility requirements, and application procedures for various banking products and benefits.
• Assisted customers with online banking registration, account setup, and navigation of digital banking services.

• Delivered professional customer service by addressing customer inquiries and providing effective solutions.
• Handled inbound calls for Sprint, assisting customers with service-related questions, account inquiries, and issue resolution.
• Managed inbound calls for Sears, providing customer support, promoting products, and assisting customers with sales transactions.

• Managed customer inquiries and support requests for an online casino through multiple communication channels, including telephone, email, and online platforms.