Joannie Denning
Bullhead City,AZ
Overview
18
18
years of professional experience
Work History
Office Manager
Forever Resorts
11.2010 - 03.2016
- Coordinated office maintenance, repairs, and renovations to ensure a clean and functional workspace
- Developed and maintained office policies and procedures to enhance organization and compliance
- Handled employee scheduling, timekeeping, and payroll processing, ensuring accuracy and compliance with labor laws
- Facilitated regular team meetings to foster communication, address concerns, and brainstorm process improvements
- Maintained and updated office equipment, reducing downtime and improving productivity
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
Retail Sales Manager
Target
08.2004 - 10.2009
- Analyzed sales data and market trends to identify opportunities for growth and improvement in each store
- Conducted regular store visits to assess compliance with operational standards, customer service quality, and inventory management practices
- Provided ongoing coaching and development opportunities for store managers to enhance their leadership skills
- Developed relationships with key vendors/suppliers to negotiate favorable terms/pricing agreements for merchandise procurement
- Trained new hires on product knowledge, sales techniques, and customer service standards to ensure consistent delivery of exceptional service
- Led weekly team meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns
- Resolved escalated customer complaints or issues promptly by demonstrating empathy, problem-solving skills, and a commitment to excellent service
Buser/Server
The Nugget Casino
07.1998 - 06.2003
- Assisted servers in setting up and clearing tables, ensuring a clean and organized dining area
- Efficiently refilled water glasses and bread baskets for guests, maintaining a high level of customer satisfaction
- Maintained cleanliness of dining areas by regularly wiping down tables, chairs, and condiment stations
- Assisted in the preparation of dining areas before opening hours, including arranging table settings and polishing silverware
- Followed all safety protocols when handling glassware, cutlery, and other restaurant equipment to prevent accidents or injuries
Education
High School Diploma - 12
Boulder City High School
Boulder City, NV06.2003
Skills
- Retail Management
- Pricing
- Office Management
- Management
- Payroll
- Microsoft Outlook
- Busser
- Purchasing
Timeline
Office Manager
Forever Resorts
11.2010 - 03.2016
Retail Sales Manager
Target
08.2004 - 10.2009
Buser/Server
The Nugget Casino
07.1998 - 06.2003
High School Diploma - 12
Boulder City High School