Open To Work
Joannie Granger
Great Falls,SC
Work Preference
Summary
Detail-oriented professional with a strong work ethic and effective communication skills. Delivers organized practices that enhance brand reputation while thriving under pressure. Committed to exceptional customer experiences and collaborative teamwork to achieve organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Import Logistics Coordinator
Import Logistics Coordinator
Fort Mill, USA
06.2024 - 02.2026
- Reviewed and monitored import customs clearance documents for accuracy.
- Cultivated relationships with freight forwarders and vendors, optimizing collaboration throughout the import process.
- Ensured compliance with all applicable laws and regulations governing imports.
- Assisted with customs declarations and documentation preparation for import and export activities.
- Monitored the progress of incoming shipments in transit.
- Coordinated with suppliers and customers to resolve any issues arising from shipments.
- Facilitated communication between internal departments on product arrivals and departures, ensuring seamless operations.
- Established procedures for tracking international cargo movements, enhancing visibility and accountability.
- Maintained up-to-date knowledge of relevant trade regulations and changes in global markets.
- Organized shipment schedules to ensure timely delivery of goods.
- Identified potential risks associated with international shipping operations.
- Coordinated daily transfer shipments with proper documentation logs.
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Collaborated closely with sales team members to ensure customer satisfaction throughout the entire order cycle.
Security Officer & Logistics
Northern Tool / Permar
Fort Mill, USA
04.2021 - 04.2024
- Optimized delivery routes for drivers to enhance customer satisfaction.
- Coordinated with carriers to ensure on-time pick up and delivery of goods.
- Organized efficient delivery routes for drivers based on customer needs.
- Documented customer shipping requirements to streamline future carrier selections.
- Took on additional logistics responsibilities during employee absences.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Call Center Customer Service Representative
Brothers Heating & Air Conditioning
Rock Hill, USA
04.2013 - 10.2020
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Identified upselling opportunities, enhancing customer experience and increasing sales potential.
- Managed inbound customer inquiries regarding heating and air conditioning services.
- Assisted customers with scheduling maintenance and installation appointments.
- Educated customers on product options and energy efficiency benefits.
- Documented customer interactions in the company's CRM system for tracking purposes.
- Followed up with customers post-service to confirm satisfaction and address any outstanding concerns.
- Trained new staff on call handling procedures and customer service best practices, fostering a knowledgeable team.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Responded promptly to customer inquiries via email or chat systems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Dispatcher/ Customer Service
UNFI
Richburg, USA
09.2005 - 03.2009
- I made the packages for the drivers including the BOLs.
- I Checked on my truck drivers by GPS and make sure they are driving and/or taking the break and not driving after the 10 hour mark.
- Maintained communication with drivers during unloading and departure to facilitate smooth operations.
- Obtained signed BOLs and organized them in the filing system.
- I would also try to give different routes if weather was an issue, traffic and to make sure they are on time and everything ran smoothly.
- Coordinated delivery schedules for multiple routes and drivers.
- Communicated effectively with drivers to resolve issues promptly.
- Monitored vehicle locations using GPS tracking systems.
- Updated dispatch records accurately in the company database.
- Collaborated with warehouse staff to ensure timely order fulfillment.
- Provided training and support to new dispatch team members.
- Provided directions using computer systems to assist drivers during deliveries.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Monitored facility access to ensure safety and compliance.
- Conducted regular patrols to maintain security across the premises.
- Responded to alarms and incidents promptly, following established protocols.
- Documented daily activities and incidents for reporting purposes.
- Facilitated communication between staff and law enforcement during emergencies.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Education
High School Diploma - Upper secondary education
Great Falls High School
South CarolinaSkills
- Customer Service
- GPS devices
- Administrative experience
- Continuous improvement
- Client interaction via phone calls
- SAP Supply Chain Management
- Security
- Front desk
- Multi-line phone systems
- Tracking shipments
- Logistics
- Personal assistant experience
- Financial processing
- Schedule management
- SharePoint
- Problem-solving
- Transportation documentation
- Microsoft Word, Excel,and PowerPoint
- Computer literacy
- Call center experience
- Shipment tracking
- Supervising experience
- Documentation review
- Managing customer accounts
- Dispatching
- Ten-key data entry
- Conflict de-escalation
- Administrative skills
- Order picker
- Logistics customer service
- Supplier communication
- Phone etiquette
- Call handling
- Appointment scheduling
- Phone communication
- Quality data entry
- FDA regulations
- Security monitoring
- Transportation management systems
- Account management
- Team supervision
- Order tracking
- Executive support
- Word processing
- Inventory control
- Receiving shipments
- Logistics reporting
- Dispatch software communication
- Order entry
- Research
- Customer service specialist
- Data entry
Certification
- Guard Card
- Driver's License
- CPR Certification
- First Aid Certification
- AED Certification
- Forklift Certification
Additional Information
The reason for the gap in my work was raising 3 kids, one that was very sick. I still had part-time jobs here and there. Worked at BlueCross BlueShield in customer service call center, Dollar General as a cashier, took classes at York tech and completed courses for CNA, and worked at Lancaster Con. Nursing Home and White Oak Nursing Home both part-time just weekends as a Baylor nurse. I have been volunteering at MUSC in Great Falls since 2019, running the front desk, making appointments, adding insurance, and putting patients' lab results and appointments into the MUSC portal. I would volunteer 8 to 30 hours a week, mostly at animal shelters in Lancaster SC. Also took classes for business science which I did not complete.
Languages
English
Personal Information
English
Timeline
Import Logistics Coordinator
Import Logistics Coordinator
06.2024 - 02.2026
Security Officer & Logistics
Northern Tool / Permar
04.2021 - 04.2024
Call Center Customer Service Representative
Brothers Heating & Air Conditioning
04.2013 - 10.2020
Dispatcher/ Customer Service
UNFI
09.2005 - 03.2009
High School Diploma - Upper secondary education
Great Falls High School