JOANNIE L. CAMERON
Houston
Summary
An organized and reliable professional seeking to obtain an administrative assistant position to employ general clerical duties, customer service skills, valuable leadership experience, and inventory management to contribute to the organization’s efficiency and overall productivity.
Relief Manager with experience in customer service, coordinating operations, maintaining company standards, and assisting with payroll and training employees. Advanced in computer software skills such as; Microsoft Word, Excel, Access, and PowerPoint. Medical Assistant competence with administering injections and applying dressings, manually checking vital signs, and certified with CPR, and experience as an extern at Internal Medicine Clinic with 200 hours.
Overview
18
18
years of professional experience
Work History
CSR Lead
Gexa Energy
08.2022 - Current
- Handling Switchholds on accounts
- Waiving Deposits
- Assisting with Budget Billing
- Answering in/outbound calls
- Re-enrolling customers in new plans
Contractor for Gexa Energy
Primary Services
04.2022 - 08.2022
- Company Overview: Temp Agency
- Temp Agency
Relief Manager/Trainer
Waffle House
02.2014 - 01.2020
- Relive full-time managers of their duties by managing store operations, scheduling, sales, preserving financial data entry, inventory purchasing, and payroll
- Supervise and provide general direction to both staff and consumers
- Provide customer service to guests and solutions to potential issues for a better experience
- Multitask between serving, cooking, and managerial duties
- Train employees at on-site sessions to execute occupational requirements that meet the policies and standards of the organization
- Ensure daily documentation such as; time sheets, incident reports, and daily inventory entries
Administrative Assistant/Mail Room Clerk
Stewart Lender Services
08.2012 - 08.2013
- Answer phones, convey messages, run errands, open and route incoming mail, prepare outgoing mail, copying, fax and/or file, write, type, prepare, issue, and send out a variety of correspondence, reports, receipts, bills, policies, invoices, statements, etc
- Prepare reports, presentations, documents, and departmental communications/correspondence
- Schedule and organizes complex meetings, conference calls, and training sessions; compiles documents relative to meetings
- Handle heavy volume of confidential information, including but not limited to, compensation and high-level employee relations matters
- Perform more basic clerical support tasks for the assigned department/function
- Open and route incoming mail for AP and other departments
- Open/Print and distribute all emails to processors and supervisors
- Prepare outgoing mail
- Manage Lawson AP email folder by forwarding, categorizing, and identifying emails in the subject line for later retrieval and research
Medical Assistant (Extern)
Internal Medicine Clinic
10.2012 - 11.2012
- Receive the patient’s information and register his or her medical complaint in the log book
- Use sound judgment when the patient has an emergency complaint and call the nurse to evaluate the patient
- Register the patient quickly and accurately
- Verify all information and existing charts with patients
- Explain the charges to the patient and provide the patient with a statement when requested
- Collect money for the patient's visit, diagnostic studies, and supplies
- Prepare and assist nurses and providers with office procedures within an area of a specific competency
- Perform proper collection of specimen and transports them to the laboratory
- Assist with patient teaching as directed by the registered nurse or physician in areas of a specific competency
Sales Associate
Lane Bryant
08.2010 - 12.2010
- Support a team selling store environment that delivers a fashion-focused to Lane Fashion-focused for our Guests
- Demonstrate sell Guests incentive and product knowledge str, strategies
- Drive store goals with each segment
- Build Guest Loyalty by team selling Pants, Cacique, and Credit
- Support event execution
- Cover Sales Floor and Fitting Room at all times
- Maintain awareness of all sales promotions
- Effectively handle multiple Guests and projects
- Partner with Store Leadership Team to execute floor sets to visual brand standards and replenish the Sales Floor as needed
- Execute Store Maintenance checklists (neat, clean, and tidy) including Service Desk
- Responsible for contributing to the efforts to prevent shrinkage and safety awareness
Customer Service/Collections Representative
Universal Fidelity LP
09.2007 - 07.2007
- Review accounts receivable and identifies delinquent patient accounts
- Contact patients to resolve past-due balances by phone and mail
- Establish payment plans as needed
- Identify uncollectable accounts and forward them to a collection agency or write off balances according to established procedure
- Answers incoming phone calls and assists patients with billing questions
- Assist with charge entry and billing for assigned departments
- Strong communication skills with the ability to effectively communicate verbally and in writing with those contacted in the course of work
- Ability to establish productive working relationships
- Ability to work productively as a part of a team
- Ability to make good decisions and think independently
- Good analytical skills necessary for problem-solving and patient account resolution
- Diverse knowledge and experience in utilizing standardized PC software
- Must maintain the confidentiality of patient, employee, and financial information
- Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Education
Certified Medical Assistant -
Everest Institute
Houston, TX11.2012
Associates of Criminal Justice -
Remington College
Houston, TX05.2009
Diploma -
Cypress Spring High School
Cypress, TX05.2007
Skills
- Complaint handling
- Customer focus
- CRM software
- Call center experience
- Account updating
- Scheduling
Accomplishments
- I have several awards from Quality Control
Timeline
CSR Lead
Gexa Energy
08.2022 - Current
Contractor for Gexa Energy
Primary Services
04.2022 - 08.2022
Relief Manager/Trainer
Waffle House
02.2014 - 01.2020
Medical Assistant (Extern)
Internal Medicine Clinic
10.2012 - 11.2012
Administrative Assistant/Mail Room Clerk
Stewart Lender Services
08.2012 - 08.2013
Sales Associate
Lane Bryant
08.2010 - 12.2010
Customer Service/Collections Representative
Universal Fidelity LP
09.2007 - 07.2007
Certified Medical Assistant -
Everest Institute
Associates of Criminal Justice -
Remington College
Diploma -
Cypress Spring High School
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