Jo Annie Trevizo
Sunnyside
Summary
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Over 2+ years of Social Work experience with all populations including homelessness
- 50+ WPM
- CPR certified, Mental Health First Aid & JEDI
- Knowledge of NextGen, EHR & HMIS
- Experienced with ongoing case management for homeless families, social work, nursing, or health and human services
- Experience with multitasking and working in a fast-paced environment
- Bilingual (English & Spanish)
Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.
Overview
10
10
years of professional experience
Work History
Outreach Specialist
NCEC/Radio KDNA
11.2023 - Current
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Yakima county to build new connections and make initial contacts with prospects.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Promoted a positive organizational image through professional representation at conferences, community events, and local meetings.
- Coordinated with local organizations for joint events, enhancing public awareness and participation.
- Represented organization at industry conferences by manning booths and giving presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
Patient Care Coordinator
Bridging Care
03.2022 - 11.2023
- Comprehensive case management utilizing health screening/assessment tools, health education, and evidence-based practices to help clients establish health action plans
- Work with and assist high-needs clients and external providers to assess, facilitate, plan, and coordinate an integrated delivery of care across the continuum, including behavioral health, physical health, and long-term care, for clients with high need potential
- Completing and documenting clinical assessments; developing and implementing a coordination plan in collaboration with the client, caregivers, primary care providers, and other providers, and conducting face-to-face in-home visits and telephone visits with clients on a regular basis
- Serve individuals in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
Homeless Housing Case Manager
Yakima Neighborhood Health Services
01.2018 - 03.2022
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
Human Resources/Orchard Safety Operation
Borton & Sons, Inc
09.2015 - 01.2018
- Provide customer service and support to supervisors and employees regarding hiring, payroll, workers’ compensation, and safety
- Facilitate completion of workers’ compensation paperwork and seek medical treatment for employee
- Ensure timely delivery of reports, records, etc
- Assist the Orchard Operations Quality & Safety Manager on employee safety programs that affect orchard operations
- Maintain confidentiality of records and employee circumstances
- Attend and participate in meetings, committees, benefits and industry educational meetings/seminars as required
- Administer, coordinate and attend monthly safety meetings
Education
Heritage University
Toppenish, WaAssociate of Business Administration -
University of Phoenix
Nogales, Az10.2008
High School Diploma -
Sahuarita High School
Sahuarita, Az05.2002
Skills
- Microsoft Office Proficiency
- Experience in Diverse Populations
- CPR certified, Mental Health First Aid & JEDI
- Bilingual Proficiency: English & Spanish
- Effective Crisis Management
- Client Record Management
- Effective Communication Skills
- Community Involvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Outreach Specialist
NCEC/Radio KDNA
11.2023 - Current
Patient Care Coordinator
Bridging Care
03.2022 - 11.2023
Homeless Housing Case Manager
Yakima Neighborhood Health Services
01.2018 - 03.2022
Human Resources/Orchard Safety Operation
Borton & Sons, Inc
09.2015 - 01.2018
High School Diploma -
Sahuarita High School
Heritage University
Associate of Business Administration -
University of Phoenix
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