Joannie Williams
Forney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Abstractor
Chattanooga Heart Institute
Chattanooga, TN
12.2014 - Current
- Processed both outgoing and incoming requests for medical records from multiple sources.
- Import test results into Electronic Health Record(EHR) in timely manner.
- Fielded incoming calls from patients, nurses and other medical facilities to provide friendly service and support.
- Provide support in obtaining records from outside sources to complete chart for patient care.
- Meet quality and productivity standards as established by department.
- Work closely with clinical staff to ensure clinical abstraction is complete and correct.
Substitute Paraprofessional(Temporary Position)
Carmen-Ainsworth School District
Flint, MI
02.2013 - 06.2013
- Answered multiple phone lines in courteous and professional manner.
- Maintained attendance records of all students.
- Provided support during classes, group lessons and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
Patient Registration Clerk
Lemak Sports Medicine
Birmingham, AL
03.2008 - 08.2010
- Accurately inputted patient and insurance information into company's computer system using Electronic Health Record (EHR).
- Managed Multiple phone lines.
- Secured confidential patient information from unauthorized access.
- Collected, organized and entered patient data into medical systems.
Licensing Analyst(Temporary Position)
Protective Life Insurance Corporation
Birmingham, AL
03.2007 - 03.2008
- Updated national computer system with confirmation dates.
- Managed ACD line of prospective customers in proficient manner.
- Input Alpha and numeric data entry of client information.
- Maintain customer files for agents to solicit business throughout country.
Administrative Clerk(Temporary Position)
Jefferson County Courthouse
Birmingham, AL
08.2006 - 12.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls per day promptly to avoid on-hold wait times.
- Organized and distributed incoming mail to various departments throughout courthouse.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tested voting machines to prepare for local elections.
- Prepared voting packets to be mailed to absentee voters.
- Maintained energy and enthusiasm in fast-paced environment.
Social Worker
Jefferson County Department Of Human Services
Birmingham, AL
09.2004 - 09.2005
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Assessed clients for abuse and neglect to compile documentation for court reports.
Education
Bachelor of Arts - Social Work
Jacksonville State University
Jacksonville, AL04.2003
Associate of Science - General Studies
Central Alabama Community College
Alexander City, AL06.1997
Skills
- Excellent verbal and organizational skills
- Dependable team player with superb work ethics
- Proficient Typist(50 WPM)
- Proficient in Navigating through multiple computer programs
Timeline
Abstractor
Chattanooga Heart Institute
12.2014 - Current
Substitute Paraprofessional(Temporary Position)
Carmen-Ainsworth School District
02.2013 - 06.2013
Patient Registration Clerk
Lemak Sports Medicine
03.2008 - 08.2010
Licensing Analyst(Temporary Position)
Protective Life Insurance Corporation
03.2007 - 03.2008
Administrative Clerk(Temporary Position)
Jefferson County Courthouse
08.2006 - 12.2006
Social Worker
Jefferson County Department Of Human Services
09.2004 - 09.2005
Bachelor of Arts - Social Work
Jacksonville State University
Associate of Science - General Studies
Central Alabama Community College
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