Mary Hernandez
Rochester,United States
Summary
Hardworking Salon Assistant experienced in shampooing, conditioning and rinsing guests hair using salon-exclusive products. Skilled at escorting clients to and from treatment rooms, keeping stations neat and clean. Excellent organizational and time management abilities.
Overview
22
22
years of professional experience
Work History
Hair Stylist
Need.Salon.co
11.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Mixed pigments and used proper techniques to achieve desired color.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Curl specialist for all hair textures.
Salon Assistant
Need.salon.co
03.2023 - Current
- Answered telephone calls to provide information and schedule new appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
Medicare Appeals Coordinator
MVP Healthcare
10.2001 - 02.2023
- Created, composed and maintained appeal response templates.
- Developed appeals functions, policies and procedures and documentation.
- Responded to attorney inquiries and litigation notices.
- Coordinated with senior specialist to compose appeal responses.
- Acted as a departmental resource on appeals matters.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Business Administration -
Bryant And Stratton College
Rochester, NYHigh School Diploma -
East High School
RochesterSkills
- Shampooing and Conditioning Hair
- Customer Inquiries
- Social Media Platforms
- Workflow Efficiency
- Administrative Duties
- Client Satisfaction
- Salon Industry Knowledge
- Retail Salon Products
Languages
Spanish
Native or Bilingual
Timeline
Hair Stylist
Need.Salon.co
11.2023 - Current
Salon Assistant
Need.salon.co
03.2023 - Current
Medicare Appeals Coordinator
MVP Healthcare
10.2001 - 02.2023
Associate of Business Administration -
Bryant And Stratton College
High School Diploma -
East High School
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