Joann L. Pedro
Phoenix,AZ
Summary
Goal-oriented director with distinguished experience in Nonprofit and For-profit industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of E-Commerce
Shasta Industries
12.2022 - Current
- Optimized inventory management processes for efficient order fulfillment and reduced overhead costs.
- Quarterly and Yearly budgets
- Improved all employee productivity by improving processing leading to 92% productivity in the 450 working minutes available to them in the day
- Developed and shared best practices across company including time management, KPI's and SOP's
- Ensured all managers and team held accountable to company policy and standards.
- Established strategic partnerships, expanding product offerings and driving sales growth.
- Increased online sales by implementing effective e-commerce strategies and optimizing website features.
- Developed comprehensive marketing campaigns for improved brand visibility and customer acquisition.
E-Commerce and Donated Goods Director
Goodwill Industries of South Florida
10.2018 - 12.2022
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Revamped and updated processes for all departments
- Introduced Shopify Account generating $580K extra a year
- Working with Senior Management and our 34 stores to maximize profits breaking all sales records for E-Commerce in 12-year history
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Regional Operations Manager
Jetset Miami
12.2015 - 09.2018
- Responsible for 5 locations, 75 Instructors, 7 administrative assistants, 1 marketing assistant
- Opened 3 locations in 2 months with 230% profit over original forecast including canvasing, building contracting, permitting, recruiting
- Setup Budgets, Accounting Principles
- Creating of Operations, Accounting and Administration Manuals.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Optimized logistics management, resulting in reduced delivery times and improved inventory control.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
Operations Manager
Solar Bear Services
03.2012 - 11.2015
- Directing of 145 employees according to departments and Functions
- Lead Generating/Sales/Permitting/Human Resources/Service/Administration/Operations
- Revamped and updated processes for all departments
- Streamlined payroll and Accounting
- Result of the restructure and updated practices brought down costs over 105%
- Opened two new locations including canvassing locations, permitting, contractors, recruiting.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Education
Bachelorette - Forensic Accounting
Florida International University
01.2011
Bachelorette - Business Management
Florida International University
01.2009
Associate - forensic accounting
Miami Dade college
01.2006
Skills
- Strategic planning
- Systems Implementation
- Cost Reduction and Containment
- Operating Procedures and Policies
- Change Management
- Nonprofit Operations
- CRM Integration
- Brand Development
- Project Management
- Performance Metrics
- Product and Service Promotion
- E-Commerce
Certification
- Florida Notary
- QuickBooks Certified
- Employee Morale Certification
- 7 Habits of Highly Effective People
- 6 Critical Practices
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
- Available Upon Request
Timeline
Director of E-Commerce
Shasta Industries
12.2022 - Current
E-Commerce and Donated Goods Director
Goodwill Industries of South Florida
10.2018 - 12.2022
Regional Operations Manager
Jetset Miami
12.2015 - 09.2018
Operations Manager
Solar Bear Services
03.2012 - 11.2015
Bachelorette - Forensic Accounting
Florida International University
Bachelorette - Business Management
Florida International University
Associate - forensic accounting
Miami Dade college
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