Joan Novelyn Iyog
Shafter,United States
Summary
Secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company. Skilled in problem solving and conflict resolution and enable to encourage teamwork. Computer literate individual with basic knowledge in PC's and Microsoft office. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Caring and compassionate Nursing Assistant provides thorough clinical, customer service and communication skills. Adaptable to quickly learn new concepts and skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Uber Driver/Lyft Driver
Uber/Lyft Company
Bakersfield, United States
01.2021 - Current
- Updated daily logs to show mileage driven, fuel used, and special passenger issues
- Helped passengers enter and exit the vehicle and secured their personal belongings
- Communicated with passengers if customers wished to talk and kept quiet if customers preferred silence
- Loaded and unloaded luggage and assisted disabled and elderly passengers with embarking and disembarking
- Tracked driving activities on spreadsheets and managed GPS routes via expert smartphone
- Established strong internal and external relationships to increase customer retention
- Cleaned and maintained vehicle meticulously and offered inviting and well-functioning car
- Transported passengers to requested destination safely and on-time
Door Dash Delivery Driver
10.2020 - Current
- Handled bagged products with care and delivered in good condition to customers' locations
- Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers
- Managed invoices, receipts, and delivery confirmations to foster smooth coordination with logistics team
- Kept driver license and other required documents in vehicle when driving
- Reviewed orders before delivery and confirmed completeness and proper invoicing
- Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs
- Avoided safety hazards and costly tickets by consistently obeying applicable traffic laws
- Planned driving routes based on weather and road conditions and delivery schedules
Sales Associate
Walmart
Bakersfield, United States
05.2023 - 02.2024
- Completed assigned tasks prior to shift end
- Used good organizational skills to manage workload
- Maintained good working relationship with co-workers and management
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Followed established guidelines and procedures for maximum regulatory compliance
- Addressed concerns quickly to avoid lasting issues
- Helped team complete assignments to meet goals
- Kept work area organized and clutter-free
- Utilized downtime to perform routine tasks, preventing service delays
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
Admin Aide V
Local Government Unit City
03.2018 - 04.2019
- Maintained organized internal filing systems for digital and hardcopy documentation
- Responded to customer inquiries via email and telephone
- Maintained discretion and integrity in dealing with confidential and sensitive data
- Updated accounting systems with expenses and payments
- Reduced office inefficiencies by organizing, monitoring, and replenishing office supplies
- Kept office documents well-organized and quickly retrieved files for team members
- Defused conflict with critical thinking, emotional intelligence and tactful communication
- Took accountability for completing required administrative paperwork and business administration duties
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Proofed documents and organized records, reports and files
Admin Officer
Local Government Unity City Health Office
06.2015 - 08.2016
- Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults
- Communicated regularly with external and internal personnel to understand and meet their needs
- Developed and implemented procedures and policies to help support organizational goals
- Monitored internal systems and processes to quickly identify and address issues
- Resolved or escalated business problems to keep operations moving smoothly
- Produced weekly reports outlining operational successes and gaps for use of senior management team
General Manager
Greengrow Trading
06.2010 - 11.2011
- Monitored team member performance, conducting evaluations and recommending promotions
- Planned and analyzed staffing, promoting sufficient coverage of employees
- Observed business trends to provide solutions to customers and prevent profit declines
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Implemented process improvements to streamline workflow and reduce costs
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes
- Built high-performing teams and worked collaboratively to drive change initiatives within organization
- Coordinated and supervised team member activities to consistently meet customers' needs
Education
Associate of Science - NURSING ASSISTANT
KERN VALLEY CAREER CENTER
1401 COMMERCIAL WAY SUITE 22007-2024
Bachelor of Science - Commerce, Management
Quezon Colleges of Southern Philippines
03-2010
Secondary -
Notre Dame of Lagao
03-2006
Elementary -
Notre Dame of Lagao
03-2002
Skills
- Critical Thinking
- Creativity
- Leadership
- Team work
- Time management
- Organization
- Attention detail
- Adaptability
- Customer service
- Communication
- Data analysis
- Technical skills
- Project management
- Sales
- Marketing
- Interpersonal skills
- Presentation skills
- Call light response
- Monitoring fluids
- Medical record tracking
- Personal hygiene support
- Linen management
- Patient care and safety
- Behavior redirection
- Collecting specimens
- Cultural history
- Mobility assistance
- Community activities
- Light housekeeping
- Records management
- HIPAA
- Basic life support
- Vital signs monitoring
- Patient feeding
- Patient mobility support
- Patient care
- Supply restocking
- Client documentation
- Healthcare ethics
- Continuing education
Languages
English, Advanced
Certification
- BLS LICENSE
- CERTIFIED NURSING ASSISTANT LICENSE
Timeline
Sales Associate
Walmart
05.2023 - 02.2024
Uber Driver/Lyft Driver
Uber/Lyft Company
01.2021 - Current
Door Dash Delivery Driver
10.2020 - Current
Admin Aide V
Local Government Unit City
03.2018 - 04.2019
Admin Officer
Local Government Unity City Health Office
06.2015 - 08.2016
General Manager
Greengrow Trading
06.2010 - 11.2011
Associate of Science - NURSING ASSISTANT
KERN VALLEY CAREER CENTER
Bachelor of Science - Commerce, Management
Quezon Colleges of Southern Philippines
Secondary -
Notre Dame of Lagao
Elementary -
Notre Dame of Lagao
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