Jo Ann "Phanni" Keppler
Tulsa,OK
Summary
Dynamic Resident Assistant at MHAOK with a proven track record in enhancing community living through effective conflict resolution and recovery/addiction counsel. Skilled in time management and active listening, I fostered a supportive environment that improved resident satisfaction and retention. CPR certified, I prioritized safety while mentoring peers and connecting residents with vital resources.
Overview
1
1
year of professional experience
Work History
Resident Assistant
MHAOK
07.2024 - Current
- Supported residents with daily needs and addressed concerns to enhance community living experience.
- Organized events and activities, promoting engagement among residents and fostering a sense of belonging.
- Enforced community guidelines, ensuring safety and respect within residential environment.
- Assisted in conflict resolution by mediating discussions between residents to maintain harmonious relationships.
- Conducted regular check-ins with residents, identifying issues early and connecting them with appropriate services.
- Collaborated with housing staff to ensure clean and welcoming common areas for resident use.
- Developed skills in time management and adaptability through varied responsibilities in dynamic living environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or housing issues.
- Recorded incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized resident environment.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions. (Walker Hall)
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with management and services to maintain a safe living environment for all residents.
- Supported residents experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Improved communication between residents and management through consistent updates and informative emails.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Time management
- Team player
- Supportive
- Activity planning
- CPR certified
- Documentation and reporting
- Resident support
- Active listening
- Mental health awareness
- Role modeling
- Self-confident
Timeline
Resident Assistant
MHAOK
07.2024 - Current
Bachelor of Science - Business Administration
Colorado Technical University