Jo-Ann Silvestre
Elizabeth,New Jersey
Summary
Hardworking professional with hospitality experience and a passion for helping others. Expertise in organizing seating to maximize guest satisfaction. Thrives in fast-paced environments, handling demanding workloads with ease. Committed to enhancing customer loyalty through exceptional service.
Overview
4
4
years of professional experience
Work History
Host
Akai Lounge
Westfield, New Jersey
03.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Took reservations over the phone and in person.
- Provided customers with accurate wait times and monitored the waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize the efficiency of staff members.
- She maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- She managed incoming calls during busy shifts.
- They provided excellent customer service by anticipating customer needs.
- Kept the work area clean and organized at all times in compliance with health code regulations.
- Verified customer orders to ensure accuracy.
- Packaged food items for take-out customers.
Pet Care Associate
PetSmart Charities
Union, NJ
01.2023 - 02.2024
- Greeted pet owners and their animals in a friendly manner.
- They provided excellent customer service to all pet owners.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Monitored the health of all animals in care and reported any changes to the management team.
- Administered medications as prescribed by a veterinarian.
- Maintained cleanliness of the facility by performing daily cleaning tasks, such as sweeping, mopping, vacuuming, and scrubbing floors.
- Sanitized cages and kennels between uses according to established protocols.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Attended staff meetings to stay up-to-date on new products or services available at the facility.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, and store credits as per company policy.
- Resolved customer complaints or directed them to management for resolution.
Lifeguard
Dreamworks
East Rutherford, New Jersey
01.2022 - 01.2023
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Inspected rides for any damage or malfunction before operation.
- Monitored ride area to ensure guest safety and enforced company rules and regulations.
Sales Associate
Abercrombie & Fitch
Elizabeth, New Jersey
10.2020 - 01.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
Education
Bachelor of Science - Forensic Psychology
Kean University
Union, NJ05-2026
Associate of Science - Liberal Studies
Union County College
Cranford, NJ05-2024
High School Diploma -
Roselle Catholic High School
Roselle, NJ06-2021
Skills
- Team Collaboration
- Reservations Management
- Telephone reception
- Server Support
- Professional Appearance
- Front of House Organization
- Reservation coordination
- Takeout order processing
- Detail Oriented
- Strong interpersonal skills
- Reservation Management
- First Aid Training
- Customer Service
- POS Software
- Reservations
- Guest Relations
Timeline
Host
Akai Lounge
03.2024 - Current
Pet Care Associate
PetSmart Charities
01.2023 - 02.2024
Lifeguard
Dreamworks
01.2022 - 01.2023
Sales Associate
Abercrombie & Fitch
10.2020 - 01.2021
Bachelor of Science - Forensic Psychology
Kean University
Associate of Science - Liberal Studies
Union County College
High School Diploma -
Roselle Catholic High School
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