A versatile Financial Analyst with 20 years of experience in transforming raw data using design and implementation of templates,macros and automation processes in spreadsheet development. Skilled in identifying trends, creating revenue and expense forecasts, and managing corporate strategic plans and operating budgets. Efficient in project management and decision making in a fast paced environment to facilitate executive level decision making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Jo Ann S Babin
Summary
Overview
21
years of professional experience
Work History
Cox Communications
SR FINANCIAL ANALYST
01.2015 - 01.2023
Job overview
- Financial analytical support for National Residential Marketing Department to monitor strategic plans and operating budget of 350M+
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts
- Created bottoms up planning models in Excel for long range planning goals to be uploaded to Essbase/OneStream
- Report preparation and presentation using Oracle Financials and OBIEE monthly, quarterly and annually.
Cox Communications
DATA ANALYST II
01.2014 - 01.2012
Job overview
- Develop Regional Report data for Southeast Marketing Department that evaluates Revenue, CAPEX, Margin Assurance, Credit /Collections and Sales
- Reviewed Capital expenditure financial reports and streamlined operations by creating and maintaining aging equipment analysis
- Prepared and presented monthly operating results for Supply Chain management for Customer equipment
- Compliance reporting and audits on Southeast region customer accounts.
Cox Communications
REVENUE / MARGIN ASSURANCE ANALYST
01.2010 - 01.2012
Job overview
- Leveraged data-driven insights from analytics tools to perform audits, identify revenue leakage and detect fraud
- Trained front line employees on telephone fraud, methods and procedures and terminology usage for customer contact
- Design, implement and maintain Excel workbooks with templates, macros and automation processes for Revenue team and various other departments.
Cox Communications
TELEPHONE FRAUD INVESTIGATOR
01.2007 - 01.2010
Job overview
- Identified potential fraud by conducting thorough account reviews and analyzing transaction patterns
- Evaluated performance metrics and developed standards and management reports related to Telephony Operations
- Increased team productivity with the implementation of time-saving investigative tools and software solutions.
Cox Communications
CUSTOMER SUPPORT SPECIALIST III
01.2006 - 01.2007
Job overview
- Support for Sales Account Services, Retention and Tech Services with customer questions related to procedures
- Handled escalated customer calls related to policies
- Supported cross-functional collaboration efforts between SOC Communications Center, Accounting, IT and Field Service departments for seamless problem-solving involving multiple areas of expertise
- Organized documentation of client interactions for easy reference by colleagues or supervisors as needed using SharePoint
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
Cox Communications
TECHNICAL SUPPORT II
01.2004 - 01.2007
Job overview
- Collaborated with multiple teams including technical, billing, service and sales inquiries for cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Determined possible outages and identified service trends within the local system.
FSUSA, LLC
CUSTOMER SUPPORT/WEB DESIGN
01.2002 - 01.2004
Job overview
- Developed custom website features to meet company needs, resulting in improved functionality and increased satisfaction
- Maintained an organized database of customer orders, tracking progress from initiation to completion
- Develop visually appealing marketing materials for print and digital channels.
Education
Belaire High SchoolBaton Rouge, LA
High School Diploma
University Overview
- University of Louisiana at Lafayette
- Baton Rouge Community College
Skills
Comparative and Variance Analysis
Financial Modeling
Cost-Benefit Analysis
Strategic Planning
Budget Forecasting
Revenue Trend Analysis
Interdepartmental Coordination
Financial and Operational Reporting
Risk Analysis
Compliance Reporting
Revenue Recognition
Analyzing Performance
Operations Analysis
Project Management
Report Preparation
Database Management
ERP (Enterprise Resource Planning) software
Microsoft Suite
VBA (Visual Basic Application)
Oracle Financial
OBIEE (Oracle Business Intelligence Enterprise Edition)
SQL
Essbase
OneStream
Timeline
SR FINANCIAL ANALYST
Cox Communications
01.2015 - 01.2023
DATA ANALYST II
Cox Communications
01.2014 - 01.2012
REVENUE / MARGIN ASSURANCE ANALYST
Cox Communications
01.2010 - 01.2012
TELEPHONE FRAUD INVESTIGATOR
Cox Communications
01.2007 - 01.2010
CUSTOMER SUPPORT SPECIALIST III
Cox Communications
01.2006 - 01.2007
TECHNICAL SUPPORT II
Cox Communications
01.2004 - 01.2007
CUSTOMER SUPPORT/WEB DESIGN
FSUSA, LLC
01.2002 - 01.2004
Belaire High School
High School Diploma
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