Joan "Sherri" Lucas
Jacksonville,FL
Summary
Versatile and dynamic, with a proven track record at Crystal River Seafood for enhancing customer satisfaction through exceptional service and multitasking abilities. Skilled in both customer engagement and safe food handling, I've significantly contributed to creating memorable dining experiences. My dedication to detail and ability to foster positive relationships have consistently elevated guest loyalty and operational efficiency.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
25
25
years of professional experience
Work History
Hostess/Server/Cashier Helper
Crystal River Seafood
10.2022 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and simultaneously keeping the flow of the restaurant going.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Manager's Assistant
Firehouse Subs
06.2022 - 11.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Residential House Cleaner
U Drop It We Mop It
02.2020 - 06.2022
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
Construction Worker
Joe Leach Construction
06.2011 - 11.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided labor support to carpenters, masons and other skilled trades.
Prep Cook
The Tree Steak House
03.1999 - 06.2011
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Fostered positive team atmosphere, aiding in training of new kitchen staff.
Education
No Degree - Medical Billing And Coding
Concorde Career College
Tallahassee, FLHigh School Diploma -
Southside Skill Center
Jacksonville, FL06-1998
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Cleaning and sanitation
- Greeting guests
- Guest engagement
- Payment processing
- Table bussing
- Safe food handling
- Special requests handling
- Food running
Timeline
Hostess/Server/Cashier Helper
Crystal River Seafood
10.2022 - 11.2023
Manager's Assistant
Firehouse Subs
06.2022 - 11.2022
Residential House Cleaner
U Drop It We Mop It
02.2020 - 06.2022
Construction Worker
Joe Leach Construction
06.2011 - 11.2021
Prep Cook
The Tree Steak House
03.1999 - 06.2011
No Degree - Medical Billing And Coding
Concorde Career College
High School Diploma -
Southside Skill Center
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