JoAnthony Martinez
San Antonio,TX
Summary
Dynamic professional with a proven track record in public relations strategy and customer loyalty, honed across roles at University Health System and Junior's Landscaping. Excelled in fostering premier customer satisfaction and landscape development, demonstrating and a can-do attitude. Cultivated team productivity and client trust through effective leadership and interpersonal skills. I am a team player and willing to learn new ideas, reliable,committed active listener, and flexible
Overview
8
8
years of professional experience
Work History
Ambassador
University Health System
09.2020 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
Landscape Worker
Junior 's Landscaping
03.2017 - 11.2020
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Team Leader
Regal Cinemas
08.2016 - 10.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2018
Skills
- Public Relations Strategy
- Microsoft Dynamics
- Advertising Agency Collaboration
- Adobe Systems Adobe Creative Cloud
- Patient Escorting
- Legal Standards
- Customer Loyalty
Timeline
Ambassador
University Health System
09.2020 - Current
Landscape Worker
Junior 's Landscaping
03.2017 - 11.2020
Team Leader
Regal Cinemas
08.2016 - 10.2020
High School Diploma -
Thomas Jefferson High School
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