Joanuel Ramos
Somerset,United States
Overview
9
9
years of professional experience
Work History
Sales Representative
Home Warranty reviews
Edison, NJ
08.2024 - 01.2025
- Set up meetings with potential clients and listened to their wishes and concerns.
- Greeted and assisted customers to foster positive experiences.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Forklift Operator
impex inc
Edison, NJ
02.2024 - 08.2024
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Collaborated with team members to streamline warehouse operations and increase productivity.
Freelance Business Owner
Self-Employed
01.2023 - 01.2024
- Built a client base through effective networking and marketing strategies
- Delivered high-quality results tailored to client needs, ensuring satisfaction and repeat business
- Oversaw all aspects of business operations, including client communication, project management, and financial administration
Customer Service Representative
PharmScript LLC
Somerset, New Jersey
11.2021 - 06.2022
- Acted as the main point of contact for customers
- Identified and understood customer needs, offering personalized solutions and recommendations
- Leveraged sales and upselling techniques to increase customer value and satisfaction
- Collaborated with cross-functional teams to resolve complex issues
Flooring Installer
Gillespie Group
South Brunswick, New Jersey
06.2019 - 09.2021
- Cut and trimmed flooring to suit specified areas before installation
- Conducted in-depth customer assessments to understand their needs, preferences, and potential concerns, similar to assessing job sites as a flooring installer
- Developed and implemented retention strategies to ensure customer satisfaction and loyalty, leveraging strong interpersonal skills and the ability to build and maintain relationships with customers
- Monitored and analyzed customer data and feedback to identify trends and opportunities for improving customer retention rates, demonstrating an ability to gather and interpret data
- Provided proactive customer support and follow-up, similar to conducting quality control inspections as a flooring installer to ensure customer satisfaction
- Stayed up-to-date with industry trends and best practices in customer retention strategies, continuously learning and adapting techniques to maximize customer loyalty and retention
Waiter
Olive Garden
San Juan, Puerto Rico
03.2016 - 12.2018
- Developed strong product knowledge and effectively communicated menu offerings and recommendations to enhance the dining experience, showcasing my ability to understand and meet customer preferences
- Anticipated customer needs and proactively resolve any issues or complaints
- Delivered food from the kitchen, fulfilling additional requests to maximize guest satisfaction
- Informed customers about specials, upselling additional food and drink items
- Handled food safely and cleaned spaces to protect customers from foodborne illness and maintain proper sanitation
- Contributed to the development and implementation of customer retention strategies
- Managed and organized customer reservations, seating arrangements, and special requests
Education
High School Diploma -
Franklin High School
Somerset, New Jersey06.2018
Affiliationsandskills - Skills
- Excellent Work Ethic
- Safety Protocol Knowledge
- Problem Resolution
- Relationship Building
- Team Building
- Maintenance & Repair
- Computer Skills
- Positive Attitude
- Team Management
- Supervision & Leadership
- Good Work Ethic
- Attentive to Detail
- Strong Organization Skills
- Reliable
Timeline
Sales Representative
Home Warranty reviews
08.2024 - 01.2025
Forklift Operator
impex inc
02.2024 - 08.2024
Freelance Business Owner
Self-Employed
01.2023 - 01.2024
Customer Service Representative
PharmScript LLC
11.2021 - 06.2022
Flooring Installer
Gillespie Group
06.2019 - 09.2021
Waiter
Olive Garden
03.2016 - 12.2018
High School Diploma -
Franklin High School
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