JOANY POSCH
Eugene
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dental staff. Excellent engagement skills with people from diverse backgrounds. Good at troubleshooting problems and building successful solutions. Strong communication skills both written and verbal. Great task prioritization and time management skills.
Overview
25
25
years of professional experience
Work History
Dental Clinic Administrative Specialist-front Desk
Lane Community College
07.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
Advising Administrative Specialist-front Desk
Lane Community College
06.2022 - 11.2023
- Enhanced student advising experience by streamlining appointment scheduling and follow-up processes
- Supported academic advisors in their day-to-day tasks, contributing to increased student satisfaction rates.
- Managed front desk operations, ensuring timely responses to inquiries and a welcoming atmosphere for visitors.
- Provided administrative support during course registration periods, helping students navigate the enrollment process efficiently.
- Addressed student concerns regarding scheduling conflicts or course selection issues promptly, demonstrating commitment to their success.
- Developed positive working relationships with faculty, staff, and students through clear communication channels and active listening skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Electrocardiogram Technician
PeaceHealth Riverbend Hospital
03.2018 - 04.2020
- Reduced patients' anxiety and increased compliance with testing requirements by clearly explaining procedures
- Maintained equipment in good working order by completing regular inspections and routine upkeep
- Obtained readings by operating machinery according to physicians' prescribed testing orders or established facility protocols
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
Environmental Services Attendant
PeaceHealth Riverbend Hospital
08.2015 - 03.2018
- Worked well in challenging environments to effectively deal with biohazards and back up direct care staff
- Maintained organized storage, restocked supplies, and safely handled hazardous chemicals
- Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces, and offices
- Created and maintained clean, attractive, and sanitary environment throughout facility
- Maintained well-organized, presentable spaces with constant attention to detail
- Prevented spread of germs and active infections through consistent cleaning and sanitizing.
Materials Distribution Warehouse Laborer
Oregon State Hospital
11.2013 - 11.2014
- Distributed mail and packages to client/workers through out facility
- Maintained adequate stock levels for expected demands, keeping product organized and rotated
- Kept computer inventory accurate with regular cycle counts and full audits
- Moved heavy loads with pallet jacks, hand carts and reach trucks
- Maximized distribution and replenishment efficiency by keeping storage areas clean and organized
- Kept documentation organized, completing forms and updating accounts with orders
- Participated on safety committee.
Plywood hot press operator
Swanson Group
10.2009 - 02.2013
- Prevented excess downtime with well-coordinated production operations between team members and stations
- Set correct pressing times for plywood thickness
- Adjust accordingly if any problems with quality arose
- Document maintain accurate counts of plywood on proper paperwork
- Check plywood for quality, contact appropriate associate if any quality issues
- Fill out paperwork accordingly to quality assurance specifications of data
- Make correct load tickets for plywood, count/correct product description on loads for inventory
- Certified lock out and confined space trainer for all employees
- Documented quantities, types, and materials of extruded products coming off production line, press area
- Participated on safety committee.
Shipping Specialist
Peterson Pacific
01.2007 - 03.2008
- Pull parts with corresponding part numbers as per customer orders
- Worked with parts sales department to ensure high levels of customer service as per company policy
- Issue parts out of computer system inventory to customers orders
- Create packing list for parts being shipped out, invoice for parts sales/billing services to create bill/receive payment
- Package parts and create shipping labels using UPS World ship and Fed EX shipping programs
- Routed materials correctly with accurate shipping orders and bills of lading
- Cycle counts on monthly basis and yearend inventory crew leader
- Certified forklift driver and participated on safety committee.
MRP Controller/Warehouse Manager/Receiving Specialist
Weyerhaeuser/Trus Joist
10.1998 - 12.2005
- Provided customer service to internal/external customers ensuring all issues were handled
- Reviewed the requests, determine the relevance, risks, benefits, and costs associated with the request, performance metrics
- Received in parts for warehouse using SAP computer program
- Checked inventories, cycle counts (daily, weekly, monthly and year end)
- Tracking parts used on what machines, entered data into bill of materials
- Entered data into Microsoft excel program
- Created purchase orders for parts, special orders
- Contacted vendors for delivery dates and pricing.
Education
Willamette High School
Eugene, ORAssociate of Applied Science - Business Management
Lane Community College
Eugene, OR06.2025
Skills
- POS Transactions
- Maintaining Clean Work Areas
- Check in and Checkout Procedures
- Answering Customer Questions
- Lobby Maintenance
- Social Perceptiveness
- Registration
- Efficient Service
- Guest Satisfaction
- Incoming Call Reception
- Dental Staff Support
- Understanding of Confidentiality Laws
- Excellent Multitasking Capabilities
- High-Volume Environments
- Patient Service
- Patient Documentation
- Appointment Scheduling
- Patient Dental Histories
- Verbal and Written Communication
- Computer Proficiency
- Health and Safety Practices
- Schedule Patients
- Answer Telephones
- Reminder Calls
Timeline
Dental Clinic Administrative Specialist-front Desk
Lane Community College
07.2023 - Current
Advising Administrative Specialist-front Desk
Lane Community College
06.2022 - 11.2023
Electrocardiogram Technician
PeaceHealth Riverbend Hospital
03.2018 - 04.2020
Environmental Services Attendant
PeaceHealth Riverbend Hospital
08.2015 - 03.2018
Materials Distribution Warehouse Laborer
Oregon State Hospital
11.2013 - 11.2014
Plywood hot press operator
Swanson Group
10.2009 - 02.2013
Shipping Specialist
Peterson Pacific
01.2007 - 03.2008
MRP Controller/Warehouse Manager/Receiving Specialist
Weyerhaeuser/Trus Joist
10.1998 - 12.2005
Willamette High School
Associate of Applied Science - Business Management
Lane Community College
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