Joany Santana
Manchester,USA
Summary
A highly skilled Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paralegal
Catholic Charities New Hampshire
02.2024 - Current
- Assists attorneys in preparing answers, providing documentation, and completing applications relevant to USCIS.
- Conducts detailed client intakes and entered information into company database.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Confers with clients and other involved parties to gather and track case information.
- Maintains and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Manages scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Maintains immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Creates and manages processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Researches statutes, decisions, legal articles, and codes.
- Contacts clients to schedule appointments and discuss progress of cases.
- Creates weekly, monthly, and quarterly expense reports.
- Analyzes client documentation and history to determine eligibility for immigration-related benefits.
- Prepares affidavits, waivers, translations, and asylum requests for ongoing cases.
- Assists clients with immigration application completion to improve timeliness of case review and disposition.
- Monitors immigration law developments and procedural changes to improve client service quality and case outcomes.
Case Manager
New Hampshire Judicial Branch
11.2023 - 02.2024
- Assisted court users with court interactions and court processes related to specific case types, such as divorce/parenting, involuntary emergency admissions/probate commitments, or other case types as assigned. The case manager ensures that each party has the necessary information to advance their case to completion.
- Processed cases in the assigned case type over the life of the case.
- Assisted litigants with case documents, including emergency filings.
- Reviewed incoming documents for completeness and accuracy.
- Determined the proper course for various filings.
- Prepared notices and disseminates them to necessary individuals.
- Conducted Case Manager Conferences, where appropriate.
- Scheduled cases for the next hearing or event, where appropriate.
- Closed cases and does end-stage processing, including annulling cases, where appropriate.
- Maintained records of court proceedings.
- Provided information and educational materials where appropriate to parties, attorneys, specific stakeholders, and the general public in regards to the specific case type.
Case Manager Specialist
Geogroup/BI
06.2022 - 10.2023
- Met with participants in-person as required by Department of Homeland Security government contractual obligations
- Conducted weekly home visits for Participants to ensure residence verification.
- Developed and maintained accurate and complete case records for all Intensive Supervision Appearance Program Participants from entry to release.
- Installed electronic monitoring equipment on Intensive Supervision Appearance Program Participants and monitor compliance with electronic monitoring programs.
- Assisted Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
- Evaluated English proficiency of Intensive Supervision Appearance Program Participants to determine resources necessary to promote clear communication between ISAP staff and the Participants.
- Assessed the needs and vulnerabilities of Intensive Supervision Appearance Program Participants and making arrangements to provide them with appropriate resources within the community.
- Engaged with Deportation Officers for solutions, and instructions in regard to Participants in the program.
- Maintained contact with Participants following court appearances to discuss results, and addressing whether or not asylum was granted.
- Reviewed case decision documentation to guide Participant’s on the next step of their immigration process.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided social services to a culturally diverse community.
General Assembler
L3 Harris Technologies
06.2021 - 06.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Tested finished products to perform quality assurance and identify discrepancies.
- Coordinated with other departments to complete projects within deadline.
- Recognized and reported defective material and equipment to shift supervisor.
- Assembled parts correctly according to specifications, reducing quality issues.
Server/Cocktail Bartender
Havana Rumba Restaurant
01.2018 - 04.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Los Aztecas Mexican Restaurants
06.2017 - 01.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Bandidos Mexican Restaurant
09.2016 - 06.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Encoder
DHL ECommerce
01.2016 - 08.2016
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained database by entering new and updated mail information.
- Prepared source data for computer entry by compiling and sorting information.
- Used computer software to store and retrieve data.
Cashier
Kroger
10.2014 - 01.2016
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY05-2020
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05-2020
Skills
- Legal Research
- Case management
- Strong Communication Skills
- Knowledge in Immigration Proceedings
- Legal writing
- Office administration
- Dependable and responsible
- Critical thinking
- Bilingual in Spanish and Portuguese
Certification
- Notary Public for the State of New Hampshire
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Paralegal
Catholic Charities New Hampshire
02.2024 - Current
Case Manager
New Hampshire Judicial Branch
11.2023 - 02.2024
Case Manager Specialist
Geogroup/BI
06.2022 - 10.2023
General Assembler
L3 Harris Technologies
06.2021 - 06.2022
Server/Cocktail Bartender
Havana Rumba Restaurant
01.2018 - 04.2020
Server
Los Aztecas Mexican Restaurants
06.2017 - 01.2018
Cashier
Bandidos Mexican Restaurant
09.2016 - 06.2017
Encoder
DHL ECommerce
01.2016 - 08.2016
Cashier
Kroger
10.2014 - 01.2016
- Notary Public for the State of New Hampshire
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Bachelor of Science - Criminal Justice
University of Louisville
High School Diploma -
Lloyd Memorial High School
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