Joao Branco
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Site Lead
Amazon Logistics
07.2021 - Current
- Launched 1 of 8 South Jersey sites grasping #1 launch site in NA KPI scorecard multiple weeks
- Trained, developed, and maintained a team to consistently deliver top 10 results in all delivery metrics on both NA and WW scorecard rankings multiple weeks/months from launch
- Site was awarded #1 site NA and top 10 WW 2022
- Maintained #1 in overall cost NA WoW through driving PPH BM rates and execution
- Owned Sub regional on road cost Q1
- Resulting in a positive trend for DPPH of +7.2% and PPH +5% across four sites
- Organized and maintained cross delivery associate training between sister sites to increase over all output leading to an increase of 60% class capacity through peak
- Partnering with capacity planning to work through trends for labor orders to meet upcoming forecast demands or combat attrition
- South Jersey POC/SME for delivery site sortation automation
- Scheduling and hosting classes on new integrated machinery and processes for new or existing leaders stationed at automation equipped sites
- Site Procurement POC overseeing and approving site operational materials and equipment orders through counts performed weekly by our managers
- Launched and trained a team to maintain our IT process to service or order device inventory to meet work flow and daily operational needs.
Area Manager
06.2019 - 07.2021
- Launched Amazon Driver program becoming largest delivery provider out of 22 on site with 177 Amazon internal delivery associates
- Managed 180+ Direct reports including 2 Driver trainers, 2 Shift Assistants, & 177 Amazon delivery associates executing upwards 100+ routes daily
- Overseen Inventory of fleet and delivery devices to ensure all are in working order for on road delivery success
- Lead DSP Armada Fleet safety compliance and preventative maintenance for Amazon branded vehicles weekly
- Partnered with Regional Leaders to forecast DSP ramp plan, fleet allocation, and parking capacity
- Lead DSP roundtables bi-weekly communicating any process changes and new directions AMZL is heading to ensure customer promise
- Continuously develop and maintain working relationships with DSP owners/managers conducting weekly DSP meetings driving successful delivery metrics providing knowledge of workflow, daily production goals, and weekly scorecards
- POC for DSP payment escalations, ensure DSPs are paid accordingly and in timely manner
- Partner with Regional Leaders/Operations maintaining forecast projections, and on road capacity weekly
- Positively leverage DSP relationships and ensure open lines of communication are met and barriers are removed in a timely manner
- Transferred to new region launching 4 sites and implementing safety processes for “all in all out” model of loadout and training of new AMZL leadership
- Launched home site in in Phoenix, AZ, reaching planned ramped 3 weeks ahead of schedule while maintaining KPI goals.
Shift Manager
09.2017 - 06.2019
- Developing a team of associates with the sole goal of meeting customer expectation by delivering results in station and on the road
- Labor tracking and adjusting head count continually, in order to meet PPH expectation as well as customer demand
- Fully integrating and developing processes for DSP device management
- Debriefing Delivery Associates and deep diving trends in order to remove barriers that prevent us from meeting customer expectation
- Hosting weekly Concessions meetings with each individual DSP allowing for feedback as well as setting expectations and goals to better service our customers
- Assisting LP with deep diving info on lost or stolen packages in building as well as on road
- Creating and developing a return to station model (RTS) to cater to the only Amazon “walker model” delivery station in the world
- Due to this implementation we were able to drive success to an otherwise failing process with in several months.
Transship Process Assistant
Amazon Fresh
09.2014 - 09.2017
- Using tools provided to assure inventory is properly received and made available to meet customer needs
- Ensuring truck trailers are safely docked and ready for associates to operate within
- Coordinating with yard jockeys to make trailer moves depending on CPT's
- Daily yard audits to ensure all trailers for inbound, outbound, and non-inventory are accounted for and up to date
- Running flow and pack making sure the correct amount of labor is evenly distributed between 3 temp zones to ensure all units are picked and accounted for their respected critical pull times
- Problem solving virtually dirty or empty totes in order to correct inventory for current facility and/or transshipments going out to other facilities
- Delivering feedback to associates to ensure they are meeting expected performance trends and seeking to understand any barriers that may hinder their success.
Education
Bachelor of Arts - Criminal Justice
Kean University
01.2014
Associate of Arts - Criminal Justice
Union County College
Cranford, NJ05.2011
High School Diploma -
Old Bridge High School
06.2008
Skills
- Data Analytics
- Project Management
- Lean Six Sigma Proficient
- Excel Proficiency
- Quality Assurance
- Vender/3P Relations
- Operations Management
- Contract Management
- Compliance Monitoring
- Leadership Development
- Project Oversight
- Inventory Procurement
Timeline
Operations Site Lead
Amazon Logistics
07.2021 - Current
Area Manager
06.2019 - 07.2021
Shift Manager
09.2017 - 06.2019
Transship Process Assistant
Amazon Fresh
09.2014 - 09.2017
Bachelor of Arts - Criminal Justice
Kean University
Associate of Arts - Criminal Justice
Union County College
High School Diploma -
Old Bridge High School
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