Joao Correa
Long Island City,NY
Summary
Dedicated customer service professional with experience in hospitality, sales, and social services. Skilled in handling high-stress situations, de-escalation, and crisis management, with a proven ability to work flexible schedules and adapt to dynamic environments. Possesses strong interpersonal and communication abilities, with a passion for providing exceptional service.
Overview
6
6
years of professional experience
Work History
Peer Specialist/Case Manager
Community Access Intensive Mobile Treatment
The Bronx, NY
10.2023 - Current
- Coordinate mental health services for an individual caseload of clients diagnosed with a serious mental illness “SMI” and determined to be at the highest level of risk in NYC, collaborating with a multi-disciplinary team of social work, medical, and behavioral health providers, as well as legal, corrections, and hospital community partners
- Utilize empathetic and mindful communication to build trusting relationships, identify recovery goals, and co-create constructive conversations around mental health and personal growth with clients
- Redirect and de-escalate clients in elevated emotional and/or psychological states to ensure the safety of all present
- Ensure program compliance with punctual completion of documentation including progress notes, safety assessments, treatment program referrals, collateral contact coordination, and recovery plans
Production Crew (P/T)
RebootNYC
Brooklyn, NY
03.2023 - Current
- Learned load-in and strike order of operations, self-assigning projects and listening to directives when other production lead present
- Expedite multiple simultaneous movements, directing volunteer crew to time-sensitive needs
- Foster an upbeat and positive environment for attendees while enforcing event facilitation and safety guidelines
Sales Director (P/T)
Dragonfly Organic Chocolate
Brooklyn, NY
10.2023 - 03.2025
- Drove new account acquisition through strategic outreach and sales negotiations
- Maintained strong client relationships and ensured high customer satisfaction
- Managed CRM tracking and coordinated inventory allocation with production for timely delivery
Peer Sexual Health Educator, Music Group Co-facilitator
The Door - A Center for Alternatives
New York, NY
04.2022 - 10.2023
- Delivered dynamic educational workshops and led discussions focused on sexual and mental health, empowering youth with the tools to make informed decisions
- Wrote lesson plans engaging to youth aligned with curriculum goals
Catering Waiter, Sanit Lead
Alexander Staffing (Formerly “Cambre Company”)
New York, NY
10.2019 - 04.2022
- Provided exceptional hospitality at upscale, catered events with timely, courteous service and a high standard of presentation throughout
- Organized the “sanit” department for events: managing supply inventory, solving logistical issues, constructing efficient systems for waste and dishes, and multi-tasking in a fast-paced, high-pressure environment for 6 to 14 hour shifts
- Assisted in executing timed meal cues for flawless event production
- Bent and lifted large objects weighing 30+ pounds
Barista
La Bergamote
New York, NY
09.2020 - 12.2020
Bartender
The Montrose
Brooklyn, NY
06.2020 - 09.2020
Counter Staff
Van Leeuwen Ice Cream
New York, NY
07.2019 - 09.2019
Education
Basic Adult and Pediatric CPR/AED -
The World Institute of Safety
01.2024
New York Certified Peer Specialist -
New York Peer Specialist Certification Board
04.2023
Peer Bootcamp Training Diploma -
Howie the Harp Advocacy Center
11.2021
High School Diploma -
City-As School
04.2020
Qualifying Certificate in Food Protection -
NYC Department of Health
04.2019
Timeline
Peer Specialist/Case Manager
Community Access Intensive Mobile Treatment
10.2023 - Current
Sales Director (P/T)
Dragonfly Organic Chocolate
10.2023 - 03.2025
Production Crew (P/T)
RebootNYC
03.2023 - Current
Peer Sexual Health Educator, Music Group Co-facilitator
The Door - A Center for Alternatives
04.2022 - 10.2023
Barista
La Bergamote
09.2020 - 12.2020
Bartender
The Montrose
06.2020 - 09.2020
Catering Waiter, Sanit Lead
Alexander Staffing (Formerly “Cambre Company”)
10.2019 - 04.2022
Counter Staff
Van Leeuwen Ice Cream
07.2019 - 09.2019
Basic Adult and Pediatric CPR/AED -
The World Institute of Safety
New York Certified Peer Specialist -
New York Peer Specialist Certification Board
Peer Bootcamp Training Diploma -
Howie the Harp Advocacy Center
High School Diploma -
City-As School
Qualifying Certificate in Food Protection -
NYC Department of Health
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