Joao Ferreira
Bainbridge,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Simple management style of firm but fair with all employees. Uses independent decision-making skills and sound judgment to positively impact company success. Focused on promoting safe work environment for all personnel. Familiar with healthcare operations and standard practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director
Xanitos Inc
07.2021 - Current
- I oversee the Environmental Services and Laundry department at Guthrie Robert Packer Hospital in Sayre, PA
- I currently manage 68 FTE employees in both outpatient and inpatient settings
- I manage the department’s budget and finances
- I also submit capital for the department, prioritizing the needs that best improve patient satisfaction and safety
- I evaluate HCAHPS on a weekly basis and make action plans to improve low performing units
- I meet with the management team on a daily basis to go over operational goals and targets
- Monitored infection control measures to prevent the spread of any infections
- Oversee the cleaning of all perioperative locations to ensure they are cleaned to AORN standards
Assistant Director
Crothall Healthcare
05.2018 - 07.2021
- I oversee the Environmental Services Department at Binghamton General Hospital
- I had many of the same responsibilities that I performed at Ideal but in a more challenging and demanding environment
- In addition to the vast experience at my previous positions, I now have extensive experience overseeing the cleaning of behavioral health units
- These units pose extra challenges due to the patients that we serve
Operations Manager
Crothall Healthcare
09.2016 - 05.2018
- I oversee the Environmental Services, Laundry, and Stock departments in a 250-bed nursing facility
- I manage all aspects of the departments including scheduling, hiring, budgets, tracking inventory, inspections, maintaining and enforcing policies, and communication with senior management
- As the sole person in charge of the departments, I have overcome many stressful challenges to strengthen the departments to better serve the residents
- I also oversee the maintenance department in the absence of the facilities supervisor
- I have experience using Maintenance connect Express application to manage work orders
Supervisor
Winthrop University Hospital
11.2008 - 08.2016
- I supervise almost 50 employees in a 591-bed teaching hospital facing many diverse challenges on any given day
- I use a bed tracking system to direct employees to clean discharges as fast as possible without compromising quality so that the beds become available for waiting patients
- I am responsible for the daily maintenance of all hard floor surfaces in the hospital
- I inspect and correct issues in the areas that I am assigned
- I use coaching and progressive discipline to help staff increase quality and efficiency
- I am faced with many challenges on a regular basis because of the unpredictability of the hospital setting such as regular staff shortages, floods/leaks, E.R
- Overcrowding, issues with patients and patient families, and many more unforeseen challenges
Owner
John’s Floor care
02.2002 - 01.2011
- I owned a floor maintenance company specializing in stripping and waxing of hard floor surfaces
- I managed five employees on average
- I maintained a budget, ordered supplies, I constantly communicated with owners of accounts to discuss the condition and goals of the account, and composed schedules for employees
Supervisor
Ready Maid Service Inc.
01.2002 - 02.2010
- I oversee the maintenance of several facilities of which many are in the healthcare field
- Composed a weekly schedule for employees, notify employees of problems and try to determine the best possible solution, communicate with owners of facilities when problems arise and reorder supplies
Housekeeping Aide
St. Catherine Hospital of Sienna
07.2006 - 11.2008
- I work in the evening hours performing various duties, such as cleaning patient rooms, maintaining floors, pulling garbage, stripping and waxing floors, and other various tasks assigned to me by my supervisor
- I also assume the lead housekeeper position on the weekends because there are no supervisors on the evening shift on weekends
- When I am the lead housekeeper, I hold the supervisor beeper and attend to any problems that may arise
Housekeeping Aide
St. Charles Hospital
10.2005 - 10.2008
- I perform various duties, such as cleaning patient rooms, maintaining floors, pulling garbage, stripping and waxing floors, and other various tasks assigned to me by the Director
Housekeeping attendant
Stonybrook University Hospital
12.2004 - 01.2007
- Perform Regular janitorial duties such as cleaning patient rooms, pulling garbage, and stripping/waxing floors
- I am part of a special shift recently created to strip and Wax all floors in the emergency department and all other hard to strip areas
- I also maintain the floors using an auto scrubber and burnisher
- I have Experience in all different setting within the hospital environment
- I am experienced in working in fast paced areas like the E.R
- And in delicate areas, like the pediatric floor
Education
St. Joseph’s College
05.2004
Manhattanville College
05.2003
Regents Diploma -
Sachem School District
06.2002
Skills
- Custodial Equipment maintenance and repair
- Computer Hardware repair and maintenance
- Proficient with computer software - Microsoft Office Suite
- Proficient with computer software - QuickBooks
- Proficient with computer software - Timekeeping
- Proficient with computer software - EPIC
- Home computer networking
- Solar installation
- General home repair and maintenance
- General Automotive repair and maintenance
Certification
- Computer Hardware Repair Technician
- Hazmat Training
- Hazardous Waste Disposal
- HiLo (forklift) certification
References
- Scott Goldman, EVS Director, Crothall Healthcare, 570-815-2224
- Mike Hogan, Director of Support Services, Guthrie Robert Packer, 281-900-7381
- Scott Mineno, Supervisor, UHS, 607-762-2206
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Director
Xanitos Inc
07.2021 - Current
Assistant Director
Crothall Healthcare
05.2018 - 07.2021
Operations Manager
Crothall Healthcare
09.2016 - 05.2018
Supervisor
Winthrop University Hospital
11.2008 - 08.2016
Housekeeping Aide
St. Catherine Hospital of Sienna
07.2006 - 11.2008
Housekeeping Aide
St. Charles Hospital
10.2005 - 10.2008
Housekeeping attendant
Stonybrook University Hospital
12.2004 - 01.2007
Owner
John’s Floor care
02.2002 - 01.2011
Supervisor
Ready Maid Service Inc.
01.2002 - 02.2010
St. Joseph’s College
Manhattanville College
Regents Diploma -
Sachem School District